Engineer

Digitide; Dholera; On-site; INR 300,000 - 500,000; Full time

Job summary

Digitide Solutions Limited in Gujarat seeks an Engineer to join the CLM Domestic Diversified team, focusing on Manpower - Back Office. You will ensure efficient back-office operations and provide exceptional customer support in a fast-paced environment.

Ideal candidates hold a Bachelor's in CS/IT with 2+ years in customer or technical support, strong communication, CRM proficiency, and problem-solving skills.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 2+ years in customer or technical support.
• Strong communication and problem-solving skills.
• Proficiency with CRM systems and support tools.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve complaints and ensure customer satisfaction.
• Maintain understanding of products and services to provide accurate information.
• Collaborate with cross-functional teams for a seamless experience.
• Escalate complex issues to appropriate teams for resolution.
• Monitor and analyze customer feedback to identify improvements.
• Ensure compliance with data privacy and security policies.
• Maintain accurate records of interactions and data integrity.
• Assist in training and mentoring new team members.
• Stay updated with industry trends to enhance support strategies.

Skills

Customer support

CRM skills

Communication

Problem solving

Education

Bachelor's degree in Computer Science / IT

Tools

CRM software

Help desk tools

Job description

Job Description:

As an Engineer at Digitide Solutions Limited, you will play a crucial role in our CLM Domestic Diversified team, specifically in the Manpower - Back Office department. Your primary responsibility will be to ensure the efficient and effective functioning of our back-office operations, while also providing exceptional customer support. This role is perfect for someone who is detail-oriented, has excellent problem-solving skills, and thrives in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide timely, accurate, and friendly support via phone, email, and chat.
• Resolve customer complaints and ensure their satisfaction with our products and services.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Document and escalat complex customer issues to the appropriate teams for further resolution.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Maintain accurate records of customer interactions and ensure data integrity.
• Assist in training and mentoring new team members to ensure a high standard of customer service.
• Stay updated with industry trends and best practices to enhance customer support strategies.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in a customer support or technical support role.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills, with a logical and systematic approach to issue resolution.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent time management and organizational skills.
• A customer-centric mindset, with a focus on delivering exceptional service.
• Willingness to continuously learn and adapt to new technologies and processes.
• Strong work ethic and a positive, collaborative attitude.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.