Engagement Manager - CSR

Goodera; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Goodera in Bengaluru seeks a seasoned Customer Success professional to help CSR partners maximize volunteering programs and drive meaningful social impact. You will promote value, ensure ongoing satisfaction, and guide clients through evolving needs.

You will work with multi-stakeholder clients, promote upsell opportunities, and refine customer journeys while maintaining a proactive, collaborative approach.

Qualifications

• Experience in CSR sector or non-profit/volunteering organizations
• 5+ years of experience in a customer success role
• Ability to communicate effectively and foster positive business relationships
• Accountability and strong organizational skills
• Experience handling multi-stakeholder clients and promoting value through customer experience

Responsibilities

• Establish retention goals and milestones for the client.
• Assist customers with volunteering goals and setting up initiatives.
• Promote value of a product and upsell services through customer experience.
• Assist in creating training materials for customers.
• Review complaints and work to improve the customer experience across the company.
• Promote brand ambassadors and maintain an energetic for the product.
• Maintain in-depth knowledge of products and services and guide customers to best solutions.
• Identify and improve processes within the customer success function.

Skills

Customer Success

Communication

Relationship Mgmt

Multi-stakeholder

Job description

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

Responsibilities:

• Establish clear retention goals and process milestones for the client to work towards.
• Assist customers as needed with setting up & achieving their volunteering goals.
• Experienced in promoting the value of a product and upsell services through customer experience.
• Assist in creating training materials.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product & benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

What We Are Looking For :

• Experience in the CSR sector, or non-profit/volunteering organizations
• 5 years of experience in customer success position strongly preferred.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Accountability and personal organization are essential.
• Experience in handling multi-stakeholder clients.
• Ability to establish and achieve milestones.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.