Lead – Client Engagement in Bengaluru | Goodera

aikyam; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Goodera is seeking a Client Engagement Lead to partner with client companies, setting volunteering goals, ensuring attainment, and expanding the platform’s value for staff and communities. You will listen to client needs, solve problems, and foster long-term relationships with Goodera’s global clientele.

The role focuses on guiding corporate clients, maintaining product knowledge, and driving retention through targeted initiatives and scalable processes.

Qualifications

• 5+ years of experience in customer success or client management roles.

Responsibilities

• Lead customer success efforts by establishing clear retention goals and milestones for corporate clients.
• Assist corporate partners in setting up and achieving their employee volunteering targets.
• Promote product value and introduce additional services through positive client experiences.
• Create clear training materials to support corporate partners.
• Manage customer feedback and resolve concerns to improve overall service quality.
• Build an active network of brand ambassadors to share product benefits.
• Maintain deep product knowledge to recommend effective solutions for client needs.
• Optimise internal processes to strengthen customer success initiatives.

Skills

Customer success

Account management

Stakeholder management

Communication

Project management

Job description

Goodera

Goodera runs an employee volunteering platform that helps companies give their staff meaningful ways to volunteer in their communities. It works in over 100 countries, supports more than 30 languages and serves over 500 clients, including more than 60 Fortune 500 companies. Through a network of over 50,000 nonprofit partners and more than 1 million employee volunteers, its work has reached over 10 million people. Goodera is backed by investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network and Ursula Burns. This role sits within Goodera's global Customer Success team, which works with client companies to plan, run and grow their volunteering programmes.

Role

As the Client Engagement Lead, you will be the main partner for Goodera's client companies. You will help them set clear volunteering goals, make sure they reach those goals, and show them how the platform can do more for their staff and the communities they serve. You will listen closely to what clients need, solve their problems, and help keep them with Goodera for the long term.

Responsibilities

Lead customer success efforts by establishing clear retention goals and milestones for corporate clients

Assist corporate partners in setting up and achieving their employee volunteering targets

Promote product value and introduce additional services through positive client experiences

Create clear training materials to support corporate partners

Manage customer feedback and resolve concerns to improve overall service quality

Build an active network of brand ambassadors to share product benefits

Maintain deep product knowledge to recommend effective solutions for client needs

Optimise internal processes to strengthen customer success initiatives

Requirements

Experience: 5 years of experience in customer success or client management roles

Sector Knowledge: Work experience in Corporate Social Responsibility (CSR), non-profit groups, or volunteering organizations

Stakeholder Management: Proven track record in handling multi-stakeholder corporate accounts and brand image

Soft Skills: Strong communication skills to build positive business relationships and resolve customer concerns effectively

Organization Skills: Excellent personal organization, accountability, and project milestone management abilities

Work with a fast-growing global team operating in over 100 countries

Professional career growth within a platform backed by top global investors