Experience Design & Development Lead

Neara; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Goodera is seeking an Experience Design & Development Lead to craft volunteering experiences at scale. Based in Bengaluru, you will own end-to-end participant journeys and partner with the Category team to translate concepts into repeatable, high-quality experiences.

You will drive pilot programs, define standards for materials, kits, and host scripts, and measure impact with NPS and participation metrics to ensure consistent, software-like execution across geographies.

Qualifications

• Experience designing physical, digital, or omnichannel experiences e.g., events and experiential marketing, hospitality, travel, D2C brand experiences, learning design, or home services
• Demonstrated craft in experience creation: journey mapping, content and script development, event or program design, or instructional design
• Proven ability to productize services for scale: running pilots, gathering structured feedback, building SOPs, and scaling supply-side capabilities
• Obsessive about quality and customer experience
• Strong creative and storytelling instincts paired with operational rigor – this role lives in both worlds

Responsibilities

• Experience Creation & Innovation: Partner with the Category team on activity prioritization; design experiences that earn blockbuster status
• Craft the end-to-end participant journey for every hero experience: pre-event communication, arrival, event flow and emotional arc, run-of-show, host scripts, and post-event impact storytelling
• Create 2-3 signature touchpoints per experience that are distinctly Goodera
• Pilot, test, and iterate new activities against defined success criteria before scale-up; contribute input to offering briefs
• Experience Quality & Standards: Own experience design quality across offline and online events; define materials, kits, and packaging standards
• Define host and facilitator requirements: capability profiles, training curriculum, certification criteria, and quality rubrics
• Productization & Scale: Translate designs into scalable SOPs, checklists, and playbooks
• Establish QA processes and feedback loops; use post-event data to drive improvements
• Monitor experience KPIs (NPS, participation) and collaborate with data team for improvements
• Business Performance, People & Culture: Define and track product and business KPIs; build dashboards and reports

Skills

Experience design

Journey mapping

Content/script development

Quality assurance

Storytelling

Job description

Experience Design & Development Lead

Job type: Full Time · Department: New Initiatives · Work type: On-Site

Bengaluru, Karnataka, India

About Goodera

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences – virtual, in-person, and hybrid – through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.

Role Overview

We're seeking someone obsessed with crafting volunteering experiences so good that clients ask for them by name. Goodera will host ~10,000 events in 2026, enabling over 500K volunteers and this role owns what those volunteers feel: from the moment they receive an invite, to the unboxing of a kit, to the impact story that arrives a week later.

You will design new volunteering activities and experiences from scratch, define the end-to-end participant journey for our blockbuster offerings, and productize these experiences so they can be delivered consistently at massive scale. You'll partner closely with our Category team (who define what we sell and why) to bring offerings to life, and you'll set the standards that our host, partnerships, and fulfillment teams execute against.

Key Responsibilities

• Experience Creation & Innovation
  • Partner with the Category team on activity prioritization: they define the offering brief and select blockbusters; you design the experiences that earn that status
  • Craft the end-to-end participant journey for every hero experience: pre-event communication, arrival, event flow and emotional arc, run-of-show, host scripts, and post-event impact storytelling
  • Create 2-3 signature touchpoints per experience that are distinctly Goodera — moments volunteers couldn't get anywhere else
  • Pilot, test, and iterate new activities against defined success criteria before scale-up; contribute experience feasibility input to Category's offering briefs
• Experience Quality & Standards
  • Own experience design quality across offline and online events, with NPS as the north-star outcome metric
  • Define the quality and functional design standards for event materials, kits, and packaging including the unboxing experience for the fulfillment team to deliver
  • Define host and facilitator requirements: capability profiles, training curriculum, certification criteria, and quality rubrics that the host hiring and training teams execute against
• Productization & Scale
  • Translate experience designs into scalable SOPs, checklists, and playbooks so events deliver a consistent experience regardless of host, geography, or format
  • Establish QA processes (event audits, quality checkpoints) and run feedback-driven improvement loops – post-event data, host debriefs, and client insights feeding continuous iteration
  • Monitor experience KPIs (NPS, repeat participation) and partner with the data team to identify and act on improvement areas
• Business Performance, People & Culture
  • Define and track key product and business KPIs (adoption, engagement, revenue, margins, etc.)
  • Build visibility through dashboards, reviews, and structured reporting cadences
  • Work with leaders to improve goal clarity, execution discipline, and team effectiveness
  • Enable mechanisms like skip-level interactions and feedback loops to stay close to ground realities

About you

• Experience designing and delivering physical, digital, or omnichannel experiences e.g., events and experiential marketing, hospitality, travel, D2C brand experiences, learning design, or home services
• Demonstrated craft in experience creation: journey mapping, content and script development, event or program design, or instructional design
• Proven ability to productize services for scale: running pilots, gathering structured feedback, building SOPs, and scaling supply-side capabilities
• Obsessive about quality and customer experience
• Strong creative and storytelling instincts paired with operational rigor – this role lives in both worlds