Engagement Manager

Weekday 1; India; Remote; INR 2,000,000 - 5,500,000; Full time

Job summary

Weekday 1 is seeking an Engagement Manager to lead strategic client relationships and drive growth across IT services engagements. The role blends client management, revenue expansion, delivery governance, and people leadership.

The ideal candidate will discuss account strategy with C-suite stakeholders, review project health with delivery teams, negotiate terms, and identify opportunities for upselling and cross-selling within existing accounts.

Qualifications

• 9+ years of IT professional services experience.
• Proven track record in account expansion and upselling.
• Experience with SOWs, RFPs, and commercial proposals.
• Excellent negotiation and stakeholder-management skills.
• Ability to discuss account strategy with C-suite stakeholders.

Responsibilities

• Own strategic client relationships and act as the primary escalation point for senior stakeholders.
• Identify and convert upsell, cross-sell, team-extension, renewal, and account-expansion opportunities.
• Lead account-growth strategies and develop relationships across new client units.
• Lead SOW development, RFP responses, commercial proposals, and contract discussions.
• Manage renewals, MSAs, pricing, margins, and delivery health.
• Conduct governance reviews and account-health discussions with senior stakeholders.
• Partner with Project Managers to ensure milestones, SLAs, budgets, and delivery commitments.

Skills

Engagement management

Account management

Strategic thinking

Client relationship management

Revenue growth

Delivery governance

Solution selling

Leadership

Negotiation

Stakeholder management

Tools

Salesforce

Job description

This role is for one of the Weekly's clients

Salary range: Rs 2000000 - Rs 5500000 (ie INR 20-55 LPA)

Experience: 9+ yrs

Location: Remote (India), India

Job Type: Full-time

We are looking for a commercially driven and experiencedEngagement Managerto lead strategic client relationships, drive account growth, and ensure successful delivery across a portfolio of IT services engagements. The role combinesclient management, revenue expansion, commercial ownership, delivery governance, technical solutioning, and people leadership.

The ideal candidate will be equally comfortable discussing account strategy with a C-suite stakeholder, reviewing project health with delivery teams, negotiating commercial terms, and identifying opportunities forupselling, cross-selling, team extensions, and new businesswithin existing accounts.

Requirements

Key Responsibilities

• Own strategic client relationships and act as the primary escalation point for senior stakeholders.
• Identify and convertupsell, cross-sell, team-extension, renewal, and account-expansion opportunities.
• Build account-growth strategies and proactively develop relationships across new client business units.
• LeadSOW development, RFP responses, commercial proposals, solution pitches, and contract discussions.
• Manage contract renewals, MSA negotiations, pricing discussions, margins, utilisation, and overall commercial health.
• Conduct regularMBRs, QBRs, governance reviews, and account-health discussionswith senior stakeholders.
• Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality, budgets, and delivery commitments remain on track.
• Establish and enforce strong delivery governance acrossRAID logs, RACI, change control, milestone tracking, and risk management.
• Ensure scope, timeline, or budget changes are formally assessed, documented, approved, and communicated.
• Develop and maintain a portfolio-wideaccount and project health scorecardand review it on a defined cadence.
• Identify delivery, commercial, and relationship risks early and drive appropriate corrective actions.
• Translate complex technical offerings acrossCloud, DevOps, AI, and custom softwareinto compelling business solutions.
• Lead commercial and technical conversations that move opportunities from discovery through closure.
• Mentor and develop Project Managers and engagement teams while establishing clear standards for delivery and client management.
• Drive initiatives independently and ensure consistent execution across the account portfolio.
• Maintain strong client retention, satisfaction, profitability, and long-term account growth.

What Makes You a Great Fit

• 9+ years of experiencein IT professional services, technology consulting, client engagement, account management, or a related field.
• Proven track record of drivingaccount expansion, upselling, cross-selling, renewals, and incremental revenue.
• Strong experience leadingSOWs, RFP responses, commercial proposals, and client pitchesthrough to successful closure.
• Strong financial acumen with practical understanding ofmargins, utilisation, budgets, profitability, pricing, and commercial negotiations.
• Proven experience managing strategic accounts and senior client relationships, includingVP and C-suite stakeholders.
• Strong experience runningMBRs, QBRs, governance forums, and executive-level client reviews.
• Demonstrated ability to establish delivery discipline acrossRAID, RACI, change control, milestones, SLAs, and project health management.
• Strong understanding of IT services and the ability to positionCloud, DevOps, AI, custom software, and technology consulting solutionsagainst business requirements.
• Excellent negotiation, presentation, communication, and stakeholder-management skills.
• Strong people-management capabilities with experience mentoring Project Managers, Technical Leads, and client-facing teams.
• Ability to operate independently, make commercially sound decisions, and manage multiple accounts and priorities.
• Strong analytical and problem-solving skills with a focus on client outcomes and business growth.
• Experience withSalesforce or similar CRM platformsis an advantage.
• Experience selling or managing engagements involvingCloud, DevOps, AI, or digital transformationis highly desirable.
• Strong ownership mindset with the ability to balancerevenue growth, client satisfaction, delivery quality, and commercial performance.