Engagement Director 3

BrightClaim; Gurugram District; On-site; INR 5,000,000 - 8,000,000; Full time

Job summary

Genpact is seeking an Engagement Director to lead analytics-driven engagement initiatives across business groups in a fast-moving, innovation-focused environment. You will champion Amber platform adoption, build dashboards, and deliver insights-based storytelling to drive retention and engagement for global clients.

The role emphasizes expert-level MS-Excel and Power BI capabilities, strong communication, and collaboration across senior stakeholders. Office-based in India with an evening shift.

Qualifications

• Bachelor's degree in Commerce, Economics, or Finance.
• MBA or MS in analytics preferred.
• AWS Certified Solutions Architect – Professional or equivalent cloud certification.
• Google Cloud Professional Architect or equivalent.

Responsibilities

• To drive engagement through active communication with different verticals/ HRLs/ business groups.
• Build subject matter expertise on Amber platform, and create awareness about AMBER and its use through regular calls/ presentations/ demos.
• Regular Amber and Attrition reporting to key stakeholders through advance excel dashboards and powerpoint presentations.
• Creating dashboards for better visualization of data and insights on power BI.
• Analysis of Amber chat data for Key Employee Insights and Recommendations.
• Custom Adhoc analysis on specific retention and engagement related asks from stakeholders.
• Correlating AMBER data with other datasets for better insights on employee retention and engagement.
• Enhancing the efficiency of current dashboards/ data models and improving the quality of inferences and suggestions provided by the team.
• Experience in insights-based storytelling and analytics.
• Critical problem solving skills.
• Excellent communication - written and verbal.
• Expertise in advance MS-Excel including power pivots and PowerPoint.
• In-depth understanding of data and statistics.
• Working knowledge on Power BI
• Understanding of text and sentiment analysis
• Good to have - knowledge of Python to work on sentiment analysis adhocs

Skills

Agile

Change Mgmt

Client relations

Collaboration tools

Design thinking

Executive presence

Inclusion

Modernizing ops

People leadership

Personal effectiveness

Project management

Risk management

SAFe

Storytelling

Education

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master's in Business Administration

Master's in Business Analytics

Tools

Power BI

MS Excel

Python

Job description

Engagement Director

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• To drive engagement through active communication with different verticals/ HRLs/ business groups
• Build subject matter expertise on Amber platform, and create awareness about AMBER and its use through regular calls/ presentations/ demos
• Regular Amber and Attrition reporting to key stakeholders through advance excel dashboards and powerpoint presentations
• Creating dashboards for better visualization of data and insights on power BI
• Analysis of Amber chat data for Key Employee Insights and Recommendations
• Custom Adhoc analysis on specific retention and engagement related asks from stakeholders
• Correlating AMBER data with other datasets for better insights on employee retention and engagement (example: Attrition, promotion, iPerform, Genome)
• Enhancing the efficiency of current dashboards/ data models and improving the quality of inferences and suggestions provided by the team
• Experience in insights-based storytelling and analytics
• Critical problem solving skills
• Excellent communication - written and verbal
• Expertise in advance MS-Excel including power pivots and PowerPoint
• In-depth understanding of data and statistics
• Working knowledge on Power BI
• Understanding of text and sentiment analysis
• Good to have - knowledge of Python to work on sentiment analysis adhocs

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Professional Cloud Architect - GoogleGoogle

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling

Language

English (Required)

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Office

Work Shift -

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.