Endorsement Associate (Insurance/Insurance Broking)

NovaBenefits Private Limited; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Nova Benefits Private Limited is seeking an Endorsement Associate to own the end-to-end endorsement experience for clients, working with them, insurers, and TPAs to manage additions, deletions, and other policy changes.

You will verify documentation, ensure accurate processing on the first pass, and coordinate with insurers and TPAs to resolve discrepancies while maintaining data integrity across systems. This role demands clear communication and meticulous attention to detail.

Qualifications

• 3–10 years of experience in endorsements, insurance operations, policy servicing, or a similar role, with prior experience in Insurance, Broking, or TPA preferred.
• Strong understanding of group health insurance and policy servicing, including additions, deletions, corrections, and other endorsement processes.
• Excellent verbal and written communication skills, with the ability to communicate clearly with clients, insurers, and TPAs.
• Strong attention to detail and accuracy, particularly while working with employee and policy data and documentation.
• Strong follow-through and ownership, with the ability to manage multiple requests and priorities in a fast-paced environment.
• Good problem-solving skills and the ability to handle queries, discrepancies, and escalations effectively.
• Proficiency in Microsoft Excel/Google Sheets is a plus.

Responsibilities

• Manage end-to-end endorsement requests, including additions, deletions, corrections, and other policy changes, with accuracy and speed.
• Act as a point of contact for clients, understand their requirements, clarify queries, and provide timely updates on endorsement requests.
• Verify and maintain all required documentation and information to ensure endorsements are processed correctly the first time.
• Coordinate with insurers and TPAs to process endorsements, follow up on pending requests, and resolve queries or discrepancies.
• Ensure employee and policy data is accurate and updated across relevant systems and maintain proper records of all endorsement requests.
• Resolve endorsement-related queries and proactively follow up on pending or delayed requests to ensure timely closure.
• Identify recurring issues and process gaps in endorsements and share feedback to improve turnaround time and client experience.

Skills

Endorsements

Insurance operations

Policy servicing

Client communication

Attention to detail

Ownership

Problem-solving

Excel/Google Sheets

Tools

Excel/Google Sheets

Job description

Endorsement Associate (Insurance/Insurance Broking)

Bangalore South, India | Posted on 11/11/2026

Nova Benefits is building India's most loved employee health and wellness platform. We work with some of the country's best employers to give their teams access to high-quality healthcare, and we believe technology is the unlock that makes this possible at scale. We are not just another insurance broker. We think of ourselves as an HR tech company that happens to hold an IRDAI broking license. Our north star is employee happiness, not premium volume.

We are backed by Bessemer Venture Partners, SIG, Better Capital, Titan Capital, and Multiply Ventures, and we are a Series A company with a strong track record of building fast and building well.

Job Description

The Role

As an Endorsement Associate, you'll own the end-to-end endorsement experience for our clients — from receiving requests to ensuring they are accurately processed and closed. You'll work closely with clients, insurers, and TPAs to manage additions, deletions, corrections, and other policy changes, making sure requests are processed accurately, quickly, and with clear communication throughout.

What You'll Own

• Manage end-to-end endorsement requests, including additions, deletions, corrections, and other policy changes, with accuracy and speed.
• Act as a point of contact for clients, understand their requirements, clarify queries, and provide timely updates on endorsement requests.
• Verify and maintain all required documentation and information to ensure endorsements are processed correctly the first time.
• Coordinate with insurers and TPAs to process endorsements, follow up on pending requests, and resolve queries or discrepancies.
• Ensure employee and policy data is accurate and updated across relevant systems and maintain proper records of all endorsement requests.
• Resolve endorsement-related queries and proactively follow up on pending or delayed requests to ensure timely closure.
• Identify recurring issues and process gaps in endorsements and share feedback to improve turnaround time and client experience.

What We're Looking For

• 3-10 years of experience in endorsements, insurance operations, policy servicing, or a similar role, with prior experience in Insurance, Broking, or TPA preferred.
• Strong understanding of group health insurance and policy servicing, including additions, deletions, corrections, and other endorsement processes.
• Excellent verbal and written communication skills, with the ability to communicate clearly with clients, insurers, and TPAs.
• Strong attention to detail and accuracy, particularly while working with employee and policy data and documentation.
• Strong follow-through and ownership, with the ability to manage multiple requests and priorities in a fast-paced environment.
• Good problem-solving skills and the ability to handle queries, discrepancies, and escalations effectively.
• Proficiency in Microsoft Excel/Google Sheets is a plus.

Why This Role

• Own a critical part of the client experience and ensure policy changes are handled accurately and efficiently.
• Work closely with clients, insurers, and TPAs, giving you end-to-end exposure to the insurance ecosystem.
• Build strong client relationships while directly contributing to client satisfaction, retention, and account growth.
• Identify process gaps and help improve how endorsements and client servicing are managed at Nova.
• Be part of a fast-growing, tech-first Insurtech where your work directly impacts the employee benefits experience.