Founder's Office

NovaBenefits Private Limited; Bengaluru; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

Nova Benefits is seeking a highly driven generalist to join the Founder's Office and work directly with the Head of Operations on high-priority business and operational initiatives. You will move between strategy and execution, solving ambiguous problems, and measuring impact.

You will own business analysis, process improvements, AI-driven automations, and strategic projects across product, technology and customer experience to drive growth and efficiency.

Qualifications

• Strong analytical and problem-solving skills with data-driven approach.
• Ability to translate business needs into actionable insights.
• Comfortable working across strategy, operations and product teams.

Responsibilities

• Own business analysis and identify gaps, trends, and opportunities.
• Redesign workflows and build scalable processes to boost productivity and customer experience.
• Identify opportunities for AI-powered automations and automation platforms.
• Lead strategic cross-functional projects from planning to execution and measurement.
• Collaborate with product and engineering to translate challenges into tech-led solutions.
• Conduct market and business research to evaluate new opportunities and partnerships.
• Improve customer experience by addressing recurring pain points.
• Own critical initiatives requiring cross-functional coordination and timely delivery.

Skills

Business analytics

Problem solving

Strategic thinking

Data-driven decision making

Communication

Learning agility

Tools

Excel

Google Sheets

SQL

Job description

Nova Benefits is building India's most loved employee health and wellness platform. We work with some of the country's best employers to give their teams access to high-quality healthcare, and we believe technology is the unlock that makes this possible at scale. We are not just another insurance broker. We think of ourselves as an HR tech company that happens to hold an IRDAI broking license. Our north star is employee happiness, not premium volume.

We are backed by Bessemer Venture Partners, SIG, Better Capital, Titan Capital, and Multiply Ventures, and we are a Series A company with a strong track record of building fast and building well.

Job Description

The Role

We are looking for a highly driven generalist to join our Founder's Office and work directly with the Head of Operations on high-priority business and operational initiatives. This is a dynamic role with no predefined functional boundaries. You could be analysing business performance, improving operational processes, building AI-powered automations, working with product and engineering teams, or evaluating new business opportunities.

You will be expected to move seamlessly between strategy and execution. You should be comfortable taking ambiguous problems, breaking them down, developing solutions and driving implementation without waiting for detailed instructions. The role requires someone who doesn't just identify problems or make recommendations but takes ownership of solving them and measuring the impact.

What You'll Own

• Business Analysis: Analyse business performance, identify gaps and trends, and generate actionable insights to support data-driven decision-making.
• Process Improvement: Identify operational inefficiencies, redesign workflows and build scalable processes to improve productivity, turnaround time and customer experience.
• AI & Automation: Identify repetitive tasks and leverage AI tools, automation platforms and technology to eliminate manual work and improve team productivity.
• Strategic Projects: Drive high-priority cross-functional projects from problem identification and planning to execution and outcome measurement.
• Product & Technology: Work with product and engineering teams to translate business challenges and customer needs into technology-led solutions.
• Business Research: Evaluate new business opportunities, partnerships, products and markets through structured research and analysis.
• Customer Experience: Identify recurring customer pain points and work with relevant teams to improve service delivery and overall customer experience.
• Business Initiatives: Take ownership of critical projects and priorities that require cross-functional coordination, problem-solving and execution.

The nature of projects will evolve with business priorities. You may work on short-term problem statements as well as initiatives that develop into long-term responsibilities.

What We’re Looking For

• Analytical Thinking: Strong analytical and problem-solving skills. Ability to work with data, identify patterns and translate insights into actionable business decisions. Familiarity with Excel, Google Sheets, SQL or similar analytical tools.
• Technology Orientation: Comfortable working with technology platforms, dashboards and business tools. Ability to quickly learn new tools and identify opportunities to use technology to solve business problems.
• AI & Automation: Actively uses AI tools such as ChatGPT or Claude to improve productivity, analyse information, solve problems and build simple tools, automations or workflows.
• Problem-Solving: Ability to break down ambiguous problems, understand underlying processes and systems, identify root causes and develop practical solutions.
• Ownership & Execution: Ability to independently drive projects end to end, manage priorities, coordinate with stakeholders and ensure timely execution.
• Communication: Strong written and verbal communication skills, with the ability to simplify complex information and drive alignment across teams.
• Learning Agility: Curious, adaptable and comfortable navigating unfamiliar business domains, taking initiative and learning on the go.

Good to Have

• Experience in a startup, consulting, business operations, product management, strategy or analytics role.
• Exposure to AI tools, no-code/low-code platforms, workflow automation or building internal tools.
• Basic understanding of SQL, data analysis, APIs or working with technology teams.
• Experience managing cross-functional projects with multiple stakeholders.
• An interesting project, tool or workflow independently built using AI or technology.

Why This Role

• Leadership Exposure: Work directly with the Head of Operations on important business and operational priorities.
• Broad Business Exposure: Gain hands-on experience across business operations, product, technology, customer experience and strategy.
• End-to-end Ownership: Take projects from identifying problems to implementing solutions and measuring their impact.
• Opportunity to Build: Work on business challenges where existing processes or solutions may not yet exist.
• Accelerated Learning: Develop a strong understanding of how a growing InsurTech business operates and scales.

This role is particularly suited to someone who aspires to build a business, lead a business or product function, or become a strong generalist operator in a high-growth startup.

How We'll Measure Success (First 6-12 Months)

• Independently identify business and operational problems and drive them towards resolution.
• Successfully execute high-priority cross-functional projects within defined timelines.
• Build AI-powered workflows and automations that reduce manual effort and improve team productivity.
• Identify process gaps and implement improvements that positively impact operational efficiency and customer experience.
• Generate meaningful business insights through data analysis and research.
• Demonstrate the ability to take ownership of increasingly complex business initiatives.