Encompass Admin

DIGITAL MIND CONSULTANCY SERVICES PRIVATE LIMITED; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A consultancy firm in Chennai is seeking a candidate for mortgage operations management. This role involves overseeing loan origination and processing, leading a team of up to 86 staff, and ensuring quality control and compliance with regulations. Candidates should have expertise with mortgage software tools and possess strong communication skills. This is a great opportunity to contribute to the mortgage industry while leading operational excellence.

Qualifications

• Experience in mortgage loan origination and processing.
• Clear and professional communication skills.

Responsibilities

• Oversee loan origination, processing, and post-closing activities.
• Manage a team of up to 86 FTEs.
• Ensure compliance with SLAs and quality standards.
• Conduct Root Cause Analysis to address defects and drive continuous improvement.
• Define and monitor KRA/KPI to measure performance and accountability.
• Establish Internal Governance for audits and regulatory readiness.
• Engage in Capacity Planning and Forecasting to optimize resource utilization.

Skills

Loan Origination

Team Management

Quality Control

Root Cause Analysis

SLA Compliance

Quality Control

Root Cause Analysis

KRA KPI

Governance

Capacity Planning

Education

Encompass 360/LOS administration

Tools

MS Office

Tally ERP 9

AWS

Encompass

Blue Sage

Calyx

Calyx

Job description

Mortgage Operations

Mortgage Operations: Loan Origination, Processing, Pre-Underwriting, Post-Closing

Leadership

Leadership: Team Management (up to 86 FTEs), Training, Hiring, Attrition Control

Operational Excellence

• SLA Compliance
• Quality Control
• Root Cause Analysis
• KRA KPI
• Internal governance for any internal/regulatory audits
• Capacity Planning & Forecasting

Tools

Tools: MS Office, Tally ERP 9, Info Age, AWS, Encompass, Blue Sage and Calyx.

Industry Knowledge

In-depth understanding of the mortgage industry including the life cycle of a loan.

• Loan Origination Software System , Mortgage loan ,Under writing ,

Qualifications

• Administration of an enterprise LOS such as Encompass 360 or equivalent.
• Clear, concise, and professional written and verbal communication skills.