Employee Service Center Specialist

Koch; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Koch’s Employee Service Center provides HR support across APAC and EMEA, delivering solutions via calls, chats, and self-service tools. We collaborate to foster learning, innovation, and teamwork while maintaining confidentiality of sensitive information.

We seek candidates with a Bachelor’s degree, strong communication skills, and experience in service-oriented environments. The role emphasizes continuous improvement, knowledge sharing, and global cooperation.

Qualifications

• Bachelor’s degree.
• Experience supporting customers, employees, or stakeholders in a service-oriented environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling sensitive information with discretion.

Responsibilities

• Deliver high-quality HR support through multiple communication channels.
• Build trusted partnerships with employees, stakeholders, and vendors to resolve HR inquiries.
• Drive continuous improvement by identifying opportunities to simplify, automate, and enhance service delivery.
• Leverage diverse perspectives to solve complex employee issues and improve outcomes.
• Maintain confidentiality and integrity when handling sensitive information.
• Create and refine knowledge content using Knowledge Centered Service (KCS) to enable self-service.
• Contribute to transformation initiatives by embracing innovative ways of working.

Skills

Customer service

Communication

Prioritization

Discretion

Education

Bachelor's degree

Tools

CRM systems

Knowledge base tools

Job description

The Employee Service Center is a team of HR professionals dedicated to supporting current, former, and future Koch employees across APAC and EMEA. We collaborate daily through calls, chats, and self-service tools to deliver timely and effective solutions while fostering a culture of continuous learning, innovation, and teamwork

What You Will Do

• Deliver a high-quality employee experience by providing HR support through multiple communication channels.
• Build trusted partnerships with employees, stakeholders, team members, and external vendors to resolve HR-related inquiries.
• Drive continuous improvement by identifying opportunities to simplify, automate, and enhance HR service delivery.
• Leverage diverse perspectives and knowledge networks to solve complex employee issues and improve outcomes.
• Maintain the highest standards of confidentiality, integrity, and stewardship when handling sensitive employee information.
• Create, update, and improve knowledge content using Knowledge Centered Service (KCS) methodology to enable self-service and knowledge sharing.
• Contribute to transformation initiatives by experimenting with new ideas and embracing innovative ways of working.

Who You Are (Basic Qualifications)

• Bachelor’s degree.
• Experience supporting customers, employees, or stakeholders in a service-oriented environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience handling sensitive and confidential information with discretion and professionalism.

What Will Put You Ahead

• Prior experience in HR Operations, HR Shared Services, Employee Service Center, or HR Support environments.
• Knowledge of Knowledge Centered Service (KCS) methodology or knowledge management practices.
• Strong problem-solving and analytical skills.
• Ability to build collaborative relationships across global teams and stakeholders.
• Demonstrated passion for continuous improvement, innovation, and process simplification.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics, and many more. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.