Employee Relations- TL

Paytm; Bengaluru; On-site; INR 1,200,000 - 2,600,000; Full time

Job summary

Paytm is seeking an experienced Corporate Investigations Specialist to support our internal investigations team by conducting fact-finding, gathering evidence, interviewing stakeholders, and analysing information related to sensitive corporate matters. The role requires a strong investigative mindset, exceptional research and interviewing skills, and the ability to assess information objectively.

The ideal candidate will handle sensitive cases, identify inconsistencies, and prepare accurate,

Qualifications

• 4–5 years of corporate investigations or related field.
• Degree in journalism, psychology, criminology, law preferred.
• Practical investigative experience considered.

Responsibilities

• Lead fact-finding and gather evidence for internal cases.
• Interview employees and stakeholders with neutral questioning.
• Prepare concise, evidence-based case reports.
• Coordinate case files and maintain confidentiality.

Skills

Corporate investigations

Fraud investigation

Fact-finding

Intelligence research

Forensic research

Education

Journalism degree

Psychology degree

Criminology degree

Law degree

Tools

MS Excel

Documentation tools

Digital research platforms

Job description

Function: Internal Investigations / Corporate Security

About the Role

We are looking for an experienced Corporate Investigations Specialist to support our internal investigations team by conducting fact-finding, gathering evidence, interviewing stakeholders, and analysing information related to sensitive corporate matters.

The role requires a strong investigative mindset, exceptional research and interviewing skills, and the ability to assess information objectively. Candidates with backgrounds in Journalism, Psychology, Criminology, Corporate Investigations, Fraud Investigation, or Intelligence Research are encouraged to apply.

The ideal candidate will be comfortable handling sensitive cases, identifying inconsistencies in information, and preparing accurate, evidence-backed reports that support informed decision-making.

Key Responsibilities

1. Investigation & Evidence Management

• Lead preliminary fact-finding activities for internal investigations, including collecting, validating, documenting, and securely maintaining relevant evidence.
• Organise case files, supporting documents, interview records, and digital evidence in accordance with internal protocols.
• Identify information gaps, inconsistencies, and potential leads requiring further investigation.

2. Employee & Stakeholder Interviews

• Conduct structured, fact-finding interviews with employees and other relevant stakeholders.
• Develop neutral, probing questions to establish timelines, verify facts, and clarify discrepancies.
• Document interview findings accurately while maintaining objectivity and confidentiality.
• Review transaction records, documents, communications, and other available information to identify suspicious patterns or potential misconduct.
• Analyse data to establish timelines, connect relevant information, and identify inconsistencies.
• Coordinate with relevant internal teams to obtain additional information and validate findings.
• Conduct digital research using publicly available sources, social media platforms, online records, and relevant databases.
• Monitor and assess sensitive online escalations, identifying potential risks and routing cases to the appropriate point of contact or investigator.
• Verify information from multiple sources before documenting it as a potential investigative lead.

5. Investigation Reports & Documentation

• Prepare clear, concise, fact-based investigation summaries, interview notes, evidence logs, and case reports.
• Distinguish verified facts from allegations, observations, and assumptions.
• Maintain accurate, traceable, and audit-ready documentation to support further investigation and decision-making.

6. Case Coordination & Confidentiality

• Follow up with internal stakeholders and external partners to ensure timely collection of information and completion of case files.
• Handle sensitive employee and corporate information with discretion and integrity.
• Escalate critical findings, emerging risks, and potential misconduct to the appropriate investigator or designated stakeholder.

What We Are Looking For

Experience & Educational Background

• 4–5 years of relevant experience in corporate investigations, fraud investigation, fact-finding, intelligence research, forensic research, or a related field.
• A degree in Journalism, Psychology, Criminology, Law, or a relevant discipline is preferred.
• Candidates with relevant practical investigative experience and strong research capabilities will also be considered.

Investigative & Analytical Skills

• Strong fact-finding, evidence collection, verification, and analytical skills.
• Ability to identify inconsistencies, assess information credibility, and establish event timelines.
• Experience with digital research, social media research, document review, and information validation.

Interviewing & Communication

• Proven ability to conduct structured interviews and ask objective, probing follow-up questions.
• Strong active listening skills and the ability to remain neutral during sensitive or difficult conversations.
• Excellent written communication, with the ability to convert complex findings into concise, evidence-based reports.

Integrity & Confidentiality

• Demonstrated discretion when handling sensitive or confidential information.
• Strong attention to detail and commitment to factual accuracy.
• Ability to maintain impartiality and avoid assumptions or personal bias throughout the investigation process.

Additional Skills

• Proficiency in MS Excel, documentation tools, and digital research platforms.
• Ability to manage multiple cases, maintain organised records, and work within defined timelines.
• Multilingual proficiency is an added advantage.
• Investigative thinking and professional curiosity
• Objective questioning and active listening
• Evidence-based analysis and fact verification
• Report writing and case documentation
• Confidentiality, integrity, and sound judgement
• Stakeholder management and follow-through