ER IR - Manager / AM

Flipkart; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Flipkart in Bengaluru seeks an ER Lead/Partner to conduct investigations into alleged policy violations and work with Ethics, Legal and HR to ensure fair handling and actions. 5-8 years of ER experience required, with strong judgement and communication skills.

The role involves end-to-end investigations, audit readiness, and adherence to labour laws, while driving process improvements and handling escalations with empathy.

Qualifications

• Postgraduate with 5-8 years in employee relations or HR domain.
• Experience in investigations or related roles.
• Strong grievance handling and case management experience.
• Excellent MS Office and presentation skills.
• Strong communication for sensitive conversations.
• Ability to manage escalations and make judgement-based decisions.

Responsibilities

• Conduct preliminary reviews to determine scope and urgency.
• Conduct investigations following defined processes.
• Ensure accurate, consistent fact-finding and documentation.
• Provide SME guidance to partners and monitor case progress.
• Maintain SLA compliance and adhere to SOPs and labor laws.
• Coordinate with investigation teams to gather evidence.
• Handle escalations and TAT breaches proactively.
• Identify trends and suggest process improvements to the Manager.
• Monitor investigation workflows and drive timely closure.

Skills

Judgement

Emotional intelligence

Neutrality

Ownership

Escalation management

Governance

Audit readiness

Communication

Fact-finding

Stakeholder influence

Education

Post Graduate

Tools

MS Office

Presentation skills

Job description

ER Lead will be responsible for conducting investigations into alleged violations of the organisation's policies and procedures. He/She will work closely with other departments, including Ethics, Legal and HR, to ensure that all investigations are handled in a fair and objective manner and that appropriate actions are taken to address any identified misconduct. The ER Partner will be responsible for ensuring that all investigations are conducted in accordance with applicable laws and regulations and that all evidence is collected and preserved in a manner prescribed by the company. ER Partner to manage escalations, and identify systemic issues to improve employee experience and organisational governance.

Work Location: ETV , Flipkart , Bangalore

Work Experience: 5-8 Years

Job Scope :

• Conduct preliminary reviews of cases to determine scope and urgency.
• Conduct investigation as per process
• Review certain cases in detail to ensure accuracy, consistency, and quality of fact-finding.
• Provide subject matter guidance to Partners and monitor case progress
• Ensure strict adherence to SLA, compliance standards, internal SOPs and labour laws.
• Coordinate with the ground investigation team to gather facts and evidence
• Handle high-severity, sensitive, or escalated cases directly.
• Support Manager with clarifications and guidance on fact-finding.
• Initiate closure discussions with complainants and relevant stakeholders with empathy and professionalism
• Handle escalations and TAT breaches proactively, reporting to the Manager.
• Identify trends, gaps, or recurring issues and suggest process improvements to the Manager.
• Monitor investigation workflows, identify bottlenecks, and drive timely closure
• Tracker updation , Dashboard to stake holders, Analytics
• Conduct root-cause analysis and identify trends or systemic issues.
• Maintain audit readiness and ensure case documentation compliance
• Proactive tasks like creating awareness and building capability on policies and processes with People Managers

To succeed in this role - Employee should have the following :

• Strong judgement, ability to differentiate between severity levels, and prioritisation.
• High emotional intelligence and ability to navigate sensitive and high-stress situations.
• Ability to maintain neutrality while balancing employee and business perspectives.
• Ownership mindset and ability to drive outcomes end-to-end.
• Proactive escalation management and risk mitigation.
• Strong process orientation and ability to identify systemic gaps.
• Ability to drive consistency, fairness, and high-quality case closures.

Desired Skills:

• Experience in Employee Relations, HR Compliance, HR Operations or HRBP roles.
• Exposure to grievance management systems or ticketing tools.
• Ability to handle difficult conversations with empathy.
• Basic report creation and trend identification.
• Conflict resolution skills.
• Prior experience working in a fast-paced or high-volume environment
• Ability to influence stakeholders

Mandatory Skills:

• Post Graduate with 5-8 yrs experience working with similar domain
• Must have worked in investigations or related roles
• Strong experience in employee grievance handling and case management.
• System skills MS Office, Presentation skills
• Excellent communication skills, including highly sensitive conversations.
• Ability to manage escalations and make judgment-based decisions.
• Strong documentation, audit-readiness, and governance mindsetRole & responsibilities