Employee Relations Analyst

JLL; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

JLL India is seeking an Employee Relations Analyst to support the India Employee Relations team in POSH and ICC processes. The role involves coordinating investigations, documenting outcomes, and preparing investigation reports with accuracy and discretion.

You will log cases in ServiceNow, maintain confidential records, track inquiries, and assist in trainings and awareness programs in line with POSH compliance. Collaboration with stakeholders across functions is essential.

Qualifications

• Bachelor’s degree in HR, Industrial or Labour Relations or related field.
• Experience coordinating POSH processes and investigations is preferred.
• Proven ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Coordinate POSH and ICC processes for investigations and actions.
• Take notes during investigations and prepare investigation reports.
• Log cases in ServiceNow for ICC-managed complaints.
• Maintain accurate, confidential records and update case statuses.
• Collaborate with ICC members and stakeholders across locations.
• Prepare dashboards and provide data insights for management reviews.
• Support training and awareness activities related to POSH compliance.
• Monitor compliance with POSH/ICC regulations and policies.

Skills

Investigation note-taking

ER data analysis

POSH knowledge

Confidentiality handling

Communication skills

Education

Bachelor’s degree in HR/IR

Tools

ServiceNow

Workday

Job description

Employee Relations Analyst

We are looking for an Employee Relations Analyst to join our India Employee Relations team. The incumbent will play a pivotal role in ensuring effective coordination, timely response, proper documentation for all aspects of POSH and the ICC function. The incumbent will also be responsible for working closely with the Employee Relations team and assisting in taking notes during the investigations and helping in preparing the investigation reports.

Employee Relations Analyst

We are looking for an Employee Relations Analyst to join our India Employee Relations team. The incumbent will play a pivotal role in ensuring effective coordination, timely response, proper documentation for all aspects of POSH and the ICC function. The incumbent will also be responsible for working closely with the Employee Relations team and assisting in taking notes during the investigations and helping in preparing the investigation reports.

Key Accountabilities

POSH and ICC

• Receive, document and process complaints related to sexual harassment, ensuring confidentiality and sensitivity.


• Do initial assessments of complaints and initiate the necessary investigations with the relevant ICC based on the location of the Respondent.


• Coordinate and schedule meetings with al parties involved in inquiry, including complainants, respondents, witnesses and all ICC members both internal and external.


• Keep a track to see that the inquiry is on track so that the statutory time for completing the inquiry is complied with.


• Collaborate with ICC members to ensure they have necessary resources and information to carry out their roles effectively.


• Support ICC members to in their activities, such as arranging interviews, organizing evidence and facilitating communication among stakeholders.


• Monitor the ICC mailbox on a daily basis.


• Log a case in ServiceNow for all complaints that are being managed by the ICC.


• Maintain accurate and confidential records of complaints and ensure that the cases are updated.


• Maintain tracker for submission to the authorities from a reporting perspective.


• Prepare and update status of cases to be reported out the Management and business leaders at quarterly frequencies.


• Coordinate quarterly meetings of all of the ICC across India for providing updates and sharing insights.


• Keep a track of any latest judgements on POSH to be shared with the ICC.


• Help in drafting reports, archive supporting evidence and ensure compliance with data privacy.

Documentation and Compliance

• Monitor and ensure compliance with POSH and ICC regulations and requirements.


• Review and support in updating policies and procedures to comply with legal and regulatory changes.


• Keep updated with the relevant laws and regulations across India.

Training and Awareness

• Collaborate with the Learning and Development team to design trainings on awareness.


• Coordinate the logistics for training sessions, including scheduling, and tracking attendance.


• Support in developing training content and resources for effective training programs


• Collaborate with the Marketing team for creating awareness mailers, posters etc. that require to be sent to employees on a regular basis as part of the mandatory awareness required by the Act.


• Help conduct POSH sessions during NHO as these are weekly sessions, to ensure that all new employees are well informed on POSH.

Support ER COE in other Projects and Activities

• Help in taking notes during investigations being conducted by ER and circulate the minutes.


• Provide support in preparing of the investigation report.


• Provide support in projects being undertaken by ER in the India region.


• Collate data and prepare dashboards, trends and analysis across India.

Sound like you? To apply you need:

Skills and Competencies

TECHNICAL

• HR system experience preferred (ServiceNow or Workday experience a plus)


• Excellent ability to gather, synthesize, analyze, and report ER data.


• Experience in taking notes at investigations and preparing the reports


• Knowledge and experience of POSH

INTERPERSONAL

• Exceptional written and verbal communications skills


• History of well-developed integrity and ethical behavior and maintaining confidentiality


• Ability to maintain confidentiality and handle sensitive information with discretion.


• Detail oriented with multitasking abilities.


• Team player with strong interpersonal skills and ability to collaborate effectively with stakeholders.

Required Education And Experience

• Bachelor’s degree in human resources, Industrial or Labor Relations


• Prior experience in coordinating POSH processes and investigation processes, will be an advantage.