Employee Forums

The Corporate Institute; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Corporate Institute in Mumbai is seeking a Relationship Manager (RM) / AVP to own and grow the credit card business for partner banks. The role requires strong stakeholder management, project execution capability, and a deep understanding of digital onboarding, risk processes and card issuance ecosystems.

You will drive issuance targets, enable new journeys, and ensure smooth cross-functional delivery across Product, IT, Operations, Risk, and Marketing.

Qualifications

• Experience in relationship management with banks or financial institutions.
• Strong stakeholder management and communication skills.
• Exposure to credit card issuance processes, onboarding and risk controls.
• Proven ability to lead cross-functional projects and PMO-style tracking.
• Ability to analyze performance dashboards and drive campaigns.

Responsibilities

• Act as the single point of contact for partner banks across Product, IT, Operations, Risk, Compliance and Marketing teams.
• Establish strong working relationships from GM to Manager levels to drive joint business goals.
• Conduct monthly business reviews and ensure alignment on key initiatives.
• Drive monthly credit card issuance targets across digital, branch, and pre-approved channels.
• Identify growth levers such as simplified journeys, co-brand programs, VAS partnerships, activation campaigns.
• Lead end-to-end delivery of Projects.
• Coordinate with ISG Product, Technology, BI, Risk and Ops teams for timely execution.
• Maintain a structured PMO-style tracker for all partner deliverables.
• Work with bank and ISG operations teams to resolve onboarding, system and other open issues.
• Drive process simplification and reduce TATs to improve customer experience.
• Review issuance, activation, spend and portfolio dashboards to identify gaps and opportunities.
• Provide insights on branch-level performance, customer segmentation, and competitor benchmarking.
• Collaborate with bank marketing to run targeted campaigns for ETB, NTB segment and activation programs.
• Support customer communication strategies.
• Ensure all programs are compliant with partner bank policies and regulatory guidelines.
• Publish weekly MIS, business reports and leadership updates.
• Conduct product and process training for bank branches and relevant teams.

Skills

Relationship management

Stakeholder management

Credit card products

Digital onboarding

Project management

Analytical thinking

Communication skills

Job description

Relationship Manager (RM) / AVP

will own and grow the credit card business for partner banks. The role requires strong stakeholder management, project execution capability and a deep understanding of digital onboarding, risk processes and card issuance ecosystems. RM will be responsible for achieving issuance targets, enabling new journeys and ensuring smooth cross-functional delivery.

Key Responsibilities

1. Relationship Management

• Act as the single point of contact for partner banks across Product, IT, Operations, Risk, Compliance and Marketing teams.
• Establish strong working relationships from GM to Manager levels to drive joint business goals.
• Conduct monthly business reviews and ensure alignment on key initiatives.

2. Issuance Growth & Business Delivery

• Drive monthly credit card issuance targets across digital, branch, and pre-approved channels.
• Identify growth levers such as simplified journeys, co-brand programs, VAS partnerships, activation campaigns.

3. Project & Program Management

• Lead end-to-end delivery of Projects.
• Coordinate with ISG Product, Technology, BI, Risk and Ops teams for timely execution.
• Maintain a structured PMO-style tracker for all partner deliverables.

4. Operations & Issue Resolution

• Work with bank and ISG operations teams to resolve onboarding, system and other open issues.
• Drive process simplification and reduce TATs to improve customer experience.

5. Analytics & Performance Monitoring

• Review issuance, activation, spend and portfolio dashboards to identify gaps and opportunities.
• Provide insights on branch-level performance, customer segmentation, and competitor benchmarking.

6. Marketing & Portfolio Initiatives

• Collaborate with bank marketing to run targeted campaigns for ETB, NTB segment and activation programs.
• Support customer communication strategies.

7. Compliance, Governance & Reporting

• Ensure all programs are compliant with partner bank policies and regulatory guidelines.
• Publish weekly MIS, business reports and leadership updates.
• Conduct product and process training for bank branches and relevant teams.

Key Skills & Competencies

• Strong relationship and stakeholder management skills
• Understanding of credit card products, underwriting, digital onboarding
• Project management excellence
• Analytical and problem-solving ability
• High ownership, execution mindset and cross-functional coordination
• Excellent communication and presentation skills