Emergency Response Officer

Sumeet Ssg; Pune District; Presencial; INR 132.000 - 158.000; Jornada completa

Descripción de la vacante

Sumeet Ssg in Pune, Maharashtra is seeking a dedicated ERO call taker to answer emergency 108 calls, collect incident details and coordinate dispatch of medical, police, or fire services as needed. The role involves handling incoming calls, delivering excellent customer service, resolving caller queries, maintaining records, and reporting performance to team leaders.

Candidates with Bachelor's degree and English/Hindi/Marathi proficiency are welcome.

Formación

• Language proficiency - English, Hindi, Marathi
• Typing speed 25-30 WPM with 80% accuracy
• Strong IT skills including MS Office (Word, Excel, PowerPoint)

Responsabilidades

• Handle incoming calls on 108
• Ensure excellent customer service
• Provide appropriate resolution to caller queries and complaints (QRC)
• Dispatch ambulance, police or fire services to the incident location as required
• Maintain all information in the system as required
• Report to TL/Managers on performance
• Perform operational tasks as assigned

Conocimientos

Good communication skill

Exceptional listening & analytical

MS Office proficiency

Self-motivated / self-starter

Multi-task under pressure

Educación

Bachelor's degree

Herramientas

MS Office Suite

Descripción del empleo

Job Descriptions: ERO is call taking person who answers the calls made on emergency no. (108), collects information regarding event/victims/event location and send emergency services (medical/police/fire) to the event location according to the need of the situation.

Role & Responsibilities:

• Handle incoming calls on 108
• Ensuring excellent customer service.
• Giving appropriate resolution to the caller query / request & Complaints (QRC)
• Dispatching ambulance / Police & Fire to the event location as required
• Maintain all information in system as required
• Report TL / Managers for performances
• Perform operational work as assigned

Competency Criteria:

• Any Graduate
• Language proficiency - English Hindi – Marathi
• Typing Speed 25-30 WPM, Accuracy Min- 80%
• Focused on the outcome for the team and the company
• Strong aptitude to learning new skills
• Excellent general IT skills and knowledge – MS. Office – Word/PowerPoint/Outlook/Visio

Major Skills & Attributes:

• Quality
• Scheduled adherences – Login Time / Break Time / Attendance / Leave

Job Type:

Full-time

Pay:

13,000.00 per month

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Required Skills:

• Good Communication Skill
• Exceptional listening and analytical skills
• Must be Good Knowledge of Microsoft Office (Word, Excel & Power Point)
• Must be self-motivator and self-starter
• Ability to multi-task under high-pressure situations

Education:

• Bachelor's (Required)