IN-Senior Consultant_ Emergency Response Support System Expert_ Cities_Advisory _ Gurgaon

PwC South Africa; Gurugram District; On-site; Confidential; Full time

Job summary

PwC is seeking a Senior Associate for Government and Public Sector Transformation Management to help clients solve complex issues and drive sustainable change across emergency response and public safety systems.

The role requires 10+ years total IT/ITES experience with 5+ years in government/public sector projects, and BE/BTech or MCA education. Strong stakeholder communication and project governance are essential.

Qualifications

• Total work experience of 10+ years in IT/ITES firms.
• Relevant work experience of 5+ years in Government & Public Sector transformation.
• Graduation: BE / BTech / MCA is required.
• Certifications are not specified.

Responsibilities

• Proficiency in emergency call systems, telecommunications, IT infrastructure and system integration.
• Design and implement emergency call systems for high call volumes.
• Stay informed about latest emergency call tech and suggest improvements.
• Provide technical support for integration with other emergency management systems and GIS.
• Provide support for 112 emergency systems, ensuring reliability and uptime.
• Analyze call data and system performance to identify trends and issues.
• Prepare and present reports on performance and responses to stakeholders.
• Communicate with stakeholders on an ongoing basis.
• Manage project milestones, deliverables and scope changes.

Skills

Emergency Response System

Integrated Command & Control

CAD system experience

Call centre application

Education

BE/BTech/MCA

Tools

CAD system

GIS

Job description

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary A career in our Government and Public Sector Transformation Management practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. In joining, you’ll help federal, state and local government clients solve complex business issues and manage jurisdiction related risk. You’ll help our clients assess their operational and security and data management strategies so they can continue to operate more efficiently and effectively, both today and tomorrow.

*Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values‑driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law.

We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities:

• Proficiency in emergency call systems, telecommunications, IT infrastructure, and system integration. Experience with 112 systems or similar emergency response technologies is preferred.
• Capable to design and implementation of emergency call systems for handling high volumes of calls efficiently.
• Stay informed about the latest technologies and innovations in emergency call systems and recommend improvements or upgrades.
• Provide technical support for seamless integration of the emergency call system with other emergency management systems, such as dispatch systems and Geographic Information Systems (GIS).
• Provide technical support for the 112 emergency call systems, including troubleshooting issues and ensuring system reliability and uptime.
• Analyze call data and system performance metrics to identify trends, issues, and areas for improvement.
• Collect and incorporate feedback from users and stakeholders to continually refine and improve the system.
• Prepare and present reports on system performance, incident handling, and response metrics to stakeholders.
• Communicate with stakeholders/customers on an ongoing basis.
• Set and continually manage project expectations with team members and customers.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Issue status reports to the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Strong analytical skills to assess system performance, identify issues, and develop solutions.

Mandatory skill sets:

Subject Matter Expertise: Emergency Response Support System (ERSS), Integrated Command and Control Centers, Experience of handling Computer Aided Dispatched system (CAD) and call centre application.

Preferred skill sets: Working with law enforcement agencies like Police, smart city etc. on various Public Safety & Security solutions, IT/Workflow/ERP applications.

Years of experience required: Total work experience of 10+ years and relevant work experience of 5+ years in any reputed IT/ITES firm.

Education qualification: Graduation: BE / BTech / MCA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Required Skills Government & Public Services (G &PS) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date