Tamil Voice Process / Helpline Officer

Amtex Systems Inc.; Chennai; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

EPF

ESI

Training before deployment

Job summary

Amtex Systems Inc. in Chennai is seeking a Dial 100 Helpline Officer to handle emergency calls and provide immediate support and guidance. The role requires clear communication in Tamil and English and the ability to stay calm under pressure during crises.

You will receive inbound emergency calls, gather accurate information, and coordinate with relevant departments. Basic computer knowledge and typing skills are essential, and candidates must be willing to work in rotational shifts.

Qualifications

• Good communication in Tamil and English.
• Ability to stay calm during emergencies.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle emergency calls and provide immediate support and guidance.
• Receive inbound emergency calls, gather accurate information, and coordinate with departments.

Skills

Tamil

English

Good communication

Calm under pressure

Tools

Typing skills

Basic computer knowledge

Job description

Dial 100 Helpline Officer to handle emergency calls and assist by providing immediate support and guidance.

Receiving incoming emergency calls, gathering accurate information, and coordinating with the concerned departments.

Required Candidate profile

• Good communication skills in Tamil and English
• Ability to remain calm during emergency situations.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts.

Perks and benefits

• EPF, ESI
• Training before deployment