Chat Support Executive

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance seeks a customer support associate to respond to inquiries and resolve issues with professionalism and courtesy. You will provide timely information, address complex complaints, and collaborate with internal teams to improve the customer experience.

The role requires strong communication, multitasking, and problem-solving skills, along with proficiency in standard software and a keen eye for detail. You will work in a fast-paced setting with performance-focused metrics.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple chats in a fast-paced environment.
• Strong problem-solving and critical thinking abilities.
• Proficient in using computer applications and software.
• Able to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication skills

Multitasking

Problem-solving

Tech proficiency

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.