Elite Relationship Manager

Acura Solutions; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Acura Solutions seeks an Elite Relationship Manager / Branch Relationship Manager in Pune to grow and manage a high-value client portfolio. You will understand client financial needs and deliver tailored banking, investment and lending solutions while ensuring excellent service and strict compliance.

Candidate should have 2–7 years of experience in retail banking or wealth management, with strong relationship-building and networking abilities. Local market knowledge is a plus.

Qualifications

• Graduate or Postgraduate degree; MBA/PGDM in Finance/Marketing preferred.
• 2–7 years of experience in retail banking, wealth management or relationship management.
• Experience handling premium/HNI customers and strong local market knowledge is an advantage.

Responsibilities

• Manage a portfolio of Elite, HNI, Premium and existing customers and build long-term relationships.
• Acquire new customers through referrals, leads, branch activity and networking.
• Understand customers' financial goals and provide banking, investment, insurance and lending solutions.
• Achieve targets for CASA, deposits, investments, mutual funds and loans.
• Increase wallet share through cross-selling and up-selling.
• Coordinate with branch teams and product / credit teams for smooth processing.
• Ensure KYC, AML and compliance with internal policies.

Skills

Relationship management

Sales and negotiation

Customer acquisition

Networking

Cross-selling

Client communication

Analytical/problem solving

Education

Graduate or Postgraduate

MBA/PGDM in Finance or Marketing

Job description

Job Description Elite Relationship Manager / Branch Relationship Manager

Location:Pune

Position

Elite Relationship Manager / Branch Relationship Manager

Department

Retail Banking / Wealth Management / Branch Banking

Job Purpose

To manage and grow relationships with high-value and existing customers by understanding their financial needs, providing suitable banking and investment solutions, and driving business growth while ensuring excellent customer service and compliance.

Key Responsibilities

• Manage a portfolio of Elite, HNI, Premium and existing customers and build long-term relationships.
• Acquire new customers through references, leads, branch activities, market visits and networking.
• Understand customers’ financial goals and provide appropriate banking, investment, insurance and lending solutions.
• Achieve assigned targets for CASA, deposits, investments, mutual funds, insurance, loans, credit cards and other banking products.
• Increase customer engagement and wallet share through cross-selling and up-selling.
• Conduct regular customer meetings and proactively identify financial and service requirements.
• Ensure high levels of customer satisfaction and promptly resolve customer queries and complaints.
• Maintain strong relationships with existing customers and identify opportunities for customer retention.
• Coordinate with branch teams, product specialists, credit teams and operations for smooth processing of customer requirements.
• Ensure all transactions and customer onboarding activities comply with KYC, AML, regulatory and internal bank policies.
• Maintain accurate customer records, sales reports and daily activity reports.
• Monitor portfolio performance and ensure achievement of monthly, quarterly and annual business targets.
• Participate in branch sales initiatives, customer events and local market development activities.

Required Skills

• Strong relationship management and communication skills.
• Good knowledge of banking products, investments and financial services.
• Strong sales, negotiation and customer-acquisition abilities.
• Ability to identify customer needs and recommend suitable financial solutions.
• Excellent networking and business-development skills.
• Target-oriented with strong ownership and follow-up capabilities.
• Good analytical and problem-solving skills.
• Ability to work effectively with branch and cross-functional teams.

Eligibility

• Graduate/Postgraduate in any discipline; MBA/PGDM in Finance/Marketing is preferred.
• 2–7 years of experience in retail banking, wealth management, relationship management, sales or financial services.
• Experience handling premium/HNI customers will be an advantage.
• Candidates with strong local market knowledge and an existing customer network may be preferred.

Key Performance Indicators (KPIs)

• New customer acquisition
• CASA and deposit growth
• Investment and insurance business
• Loan and credit-card business
• Customer retention and portfolio growth
• Cross-sell/upsell ratio
• Revenue generation
• Customer satisfaction
• Compliance and service quality

Reporting

Reports to:

Branch Manager / Branch Head / Cluster Head

Role & responsibilities