Branch:Relationship Manager - Priority Banking

Axis Bank; Dhanbad, Jamshedpur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Axis Bank in India seeks a Relationship Manager to nurture client relationships and grow AUM. The role emphasizes risk profiling, tailored investment solutions, and cross-functional collaboration to deliver superior customer experiences.

The RM will identify potential customers, engage with high-net-worth clients, and ensure compliance with KYC/SEBI norms while expanding wallet share and delivering advisory services.

Qualifications

• Graduation or higher from a recognized institute.
• Strong ability to build trusted client relationships and manage portfolios.
• Understanding of banking products and financial markets for advisory.

Responsibilities

• Provide financial solutions to Priority customers with high service standards.
• Maintain complete customer profiles including risk, demographics and assets.
• Enrich relationships to increase wallet share through engagement activities.
• Cross-sell bank products and third-party investments.
• Identify potential customers and convert referrals into business.
• Acquire new clients by converting referrals and networking.
• Meet monthly targets as assigned by the bank.
• Record activities in the CRM and ensure KYC/SEBI compliance.

Skills

Client relationship management

Communication

Sales and Negotiation Skills

Financial Acumen

Problem-Solving Abilities

Education

Graduation

Post graduation

Job description

About Branch Banking:

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services.

About the Role:

The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience

Key Skills

1. Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients
2. Communication: Excellent verbal and communication skills for conveying complex concepts clearly
3. Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets.
4. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice.
5. Problem-Solving Abilities: Strong analytical and problem-solving skills to address needs and challenges.

Key Responsibilities

• Provide financial solutions to the Priority customers while maintaining high service standards
• Maintain complete customer profile including the risk profile, demographics and assets in the bank
• Enrich relationships and garner higher wallet share through customer engagement activities
• Deepen the existing relationships by cross selling the Bank's products and services/ third party investment products
• Identify potential customers who can be sold tailored products to enhance product penetration
• Acquire new customers by converting referral leads
• Achieve targets as assigned by the organization on a monthly basis
• Record and track all engagement activities through the CRM system
• Comply with KYC/SEBI rules, regulations, and legislation governing the Bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation/ Post graduation from a recognized institute
• 6-10 years managing High Net worth clients

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Ability to manage complex client situations
• Good communication (both verbal and written) skill in both English and the local language
• Ability to handle pressure and meet deadlines
• Good networking and relationship building skills.Role & responsibilities

Preferred candidate profile