Elite Banker - Current Account

Idfc First Bank Limited; Thane; On-site; INR 450,000 - 650,000; Full time

Job summary

Idfc First Bank Limited seeks an Elite Banker-Current Account to manage a mapped portfolio through virtual engagements, driving CASA growth and new customer acquisition. You will deepen relationships, cross-sell banking products and coordinate with branches to close transactions.

The role emphasizes digital engagement, compliance, and delivering personalized banking solutions via virtual channels.

Qualifications

• Minimum 2 years of experience in banking or allied financial services.
• Experience in virtual sales and digital engagement channels.
• Ability to cross-sell financial products.

Responsibilities

• Manage a mapped portfolio of Current Account customers via virtual interactions.
• Deepen relationships to increase wallet share.
• Drive CASA growth and acquire new Current Account customers.
• Cross-sell banking products including cards, CMS, loans, insurance, investments.
• Promote Relationship Banking/Preferred programs.
• Coordinate with branch and internal teams to close transactions.

Skills

Virtual sales

Relationship management

Cross-selling

Customer engagement

Education

Graduate degree

Postgraduate degree

Job description

Job Requirements

Role/ Job Title: Elite Banker-Current Account

Job Requirements

Role/ Job Title: Elite Banker-Current Account

Business: Retail Banking

Function/ Department: VRM

Job Purpose :

'The Current Account - Elite Banker(Virtual sales) is responsible for managing and growing a mapped portfolio of Current Account customers through virtual and digital engagement channels. Operating from a centralized sales or service hub, the role focuses on CASA growth, customer acquisition, relationship deepening, cross-selling of banking products, and delivering a superior customer experience. The role combines sales-driven relationship management with strong operational discipline and compliance, ensuring customers receive personalized, solution-oriented banking support while adopting digital banking platforms.

Key / Primary Responsibilities :

• Manage a mapped portfolio of Current Account customers through virtual interactions (calls/digital channels).
• Deepen customer relationships to enhance overall relationship value and wallet share.
• Drive CASA value build-up and acquire new Current Account customers in line with targets.
• Increase product holding per customer through effective need-based cross-selling.
• Profile customers to identify financial needs and recommend suitable banking solutions.
• Cross-sell banking products including Credit Cards, CMS, POS, Trade Services, Retail and SME Loans, Insurance, Investments, SIPs, and other bank programs.
• Promote and onboard eligible customers to Relationship Banking / Preferred programs.
• Coordinate with branch and internal teams to close working capital, business loans, retail asset, CMS, POS, and trade transactions generated through virtual engagement.

Secondary Responsibilities :

• Support audit requirements and control checks as defined by the bank.
• Contribute to process improvements and best practices in virtual relationship management.
• Collaborate with branch and cross-functional teams to achieve overall business objectives.

Qualifications: Graduate Degree/Post Graduate Degree

Years of Experience :

• Minimum 2 years of experience in banking or allied financial services.