Elite Banker-First Select

IDFC FIRST Bank; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

IDFC FIRST Bank is looking for an Elite Banker in Hyderabad to enhance customer engagement through various virtual channels. The role involves managing customer relationships, driving product adoption, and delivering top-notch service.

You will engage with clients to strengthen their banking experience, promote mobile banking, and cross-sell products. A graduation degree and a minimum of 2 years of banking or financial services experience are required.

Qualifications

• Minimum 2 years of relevant experience in banking or allied financial services.

Responsibilities

• Deepen customer relationships to enhance overall relationship value.
• Conduct quality customer engagements over calls, following industry best practices.
• Drive mobile banking adoption and ensure initial login on the Optimus app.
• Build CASA value and acquire new clients while increasing product holdings per customer.
• Cross-sell pre-approved products such as credit cards and other relevant offers.
• Profile mapped customers and recommend suitable banking products based on their needs.
• Provide solutions-oriented onboarding for various banking programs.
• Meet monthly operating plans to improve scorecard performance.
• Coordinate with internal teams to close retail transactions.
• Ensure prompt resolution of customer queries and complaints.
• Adhere strictly to bank policies and compliance requirements.
• Promote the Relationship Banking program and onboard eligible customers/groups.

Skills

Excellent communication and interpersonal skills

Strong customer engagement and relationship-building capabilities

Ability to cross-sell and promote banking products effectively

Proficiency in digital banking platforms and mobile applications

Solution-oriented mindset with a focus on customer satisfaction

Attention to detail and commitment to compliance

Ability to work independently and meet performance targets

Education

Graduation: Any discipline (Full-Time)

Job description

Job Requirements

Elite Banker‑First Select in our Smart Banker department is responsible for deepening customer relationships and enhancing customer engagement through virtual channels. Based at a sales hub, the role focuses on driving product adoption, cross‑selling banking solutions, and delivering superior customer service. The role holder will manage a mapped portfolio of customers, ensuring personalized interactions, increased product holdings, and improved customer satisfaction. This position plays a key role in achieving business growth and operational excellence through digital engagement.

Key Responsibilities

• Deepen customer relationships to enhance overall relationship value.
• Conduct quality customer engagements over calls, following industry best practices.
• Drive mobile banking adoption and ensure initial login on the Optimus app.
• Build CASA value and acquire new clients while increasing product holdings per customer.
• Cross‑sell pre‑approved products such as credit cards and other relevant offers.
• Profile mapped customers and recommend suitable banking products based on their needs.
• Provide solutions‑oriented onboarding for Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans, and other banking programs.
• Meet monthly operating plans to improve scorecard performance and decile rankings.
• Coordinate with internal teams to close retail asset and trade transactions generated through client engagement.
• Ensure prompt resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
• Adhere strictly to bank policies and compliance requirements.
• Promote the Relationship Banking program and onboard eligible customers/groups.

Secondary Responsibilities

• Assist with audits and ensure compliance with internal and external regulations.
• Deliver best‑in‑class customer service to become the primary banker for clients.

What We Are Looking For

Education

• Graduation: Any discipline (Full‑Time)

Experience

• Minimum 2 years of relevant experience in banking or allied financial services.

Skills and Attributes

• Excellent communication and interpersonal skills.
• Strong customer engagement and relationship‑building capabilities.
• Ability to cross‑sell and promote banking products effectively.
• Proficiency in digital banking platforms and mobile applications.
• Solution‑oriented mindset with a focus on customer satisfaction.
• Attention to detail and commitment to compliance.
• Ability to work independently and meet performance targets.