Ecommerce Transformation Manager

Jobtailor; Chennai District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Jobtailor in Chennai, India seeks a senior Ecommerce Transformation Lead to guide advisory, design, and delivery of omnichannel initiatives across commerce journeys, data flows, and operating models.

You will partner with product, technology, marketing, and operations to translate priorities into structured requirements, roadmaps, and measurable outcomes, driving delivery excellence end‑to‑end.

Qualifications

• 8+ years of experience in ecommerce transformation, digital commerce, omnichannel strategy, customer experience, product data transformation, or commerce operations.
• Consulting experience is desired.
• Proven experience supporting or leading ecommerce transformation programs, digital channel improvement initiatives, or commerce operating model redesign.
• Strong understanding of ecommerce journeys, digital merchandising, product information management, order experience, conversion optimization, and commerce performance metrics.
• Hands-on experience with ecommerce platforms, analytics tools, PIM, OMS, CRM, or related digital commerce technologies.
• Strong business development support, stakeholder management, communication, and project delivery skills.

Responsibilities

• Support ecommerce transformation pipeline development across advisory, implementation, and managed transformation opportunities.
• Lead ecommerce transformation workstreams from current-state assessment through strategy, roadmap design, implementation planning, and execution support.
• Assess commerce journeys, digital storefronts, product information flows, merchandising processes, search and navigation, order management touchpoints, and performance metrics to identify improvement opportunities.
• Design ecommerce operating models, governance structures, product data processes, merchandising workflows, channel strategies, and performance management frameworks.
• Partner with product, technology, data, marketing, sales, and operations teams to translate commerce priorities into structured requirements, process flows, user stories, and delivery roadmaps.
• Ensure delivery excellence across assigned workstreams, including scope, timeline, budget, risks, dependencies, and stakeholder alignment.

Skills

Ecommerce transformation

Digital commerce

Omnichannel strategy

Stakeholder management

Project delivery

Analytics familiarity

Consulting experience

Tools

PIM

OMS

CRM

Analytics tools

Ecommerce platforms

Job description

Responsibilities

• Support ecommerce transformation pipeline development across advisory, implementation, and managed transformation opportunities.
• Lead ecommerce transformation workstreams from current-state assessment through strategy, roadmap design, implementation planning, and execution support.
• Assess commerce journeys, digital storefronts, product information flows, merchandising processes, search and navigation, order management touchpoints, and performance metrics to identify improvement opportunities.
• Design ecommerce operating models, governance structures, product data processes, merchandising workflows, channel strategies, and performance management frameworks.
• Partner with product, technology, data, marketing, sales, and operations teams to translate commerce priorities into structured requirements, process flows, user stories, and delivery roadmaps.
• Ensure delivery excellence across assigned workstreams, including scope, timeline, budget, risks, dependencies, and stakeholder alignment.

Requirements

• 8+ years of experience in ecommerce transformation, digital commerce, omnichannel strategy, customer experience, product data transformation, or commerce operations.
• Consulting experience is desired.
• Proven experience supporting or leading ecommerce transformation programs, digital channel improvement initiatives, or commerce operating model redesign.
• Strong understanding of ecommerce journeys, digital merchandising, product information management, order experience, conversion optimization, and commerce performance metrics.
• Hands‑on experience with ecommerce platforms, analytics tools, PIM, OMS, CRM, or related digital commerce technologies.
• Strong business development support, stakeholder management, communication, and project delivery skills.

Core Competencies

Demonstrates expertise in ecommerce transformation, including strategy development, implementation planning, and performance management. Proficient in leading cross‑functional teams to enhance digital commerce experiences and optimize product data processes.