Ecommerce Sales Expert

Psquare Interior; Ernakulam, Pathanamthitta; On-site; INR 223,000 - 391,000; Full time

Job summary

Psquare Interior is seeking an experienced Ecommerce Sales Expert to drive online revenue across its platforms, including company website, marketplaces, and social channels.

The role focuses on managing product listings, improving conversions, handling online customer inquiries, and maximizing revenue for furniture and furnishing categories. Collaboration with marketing and ongoing performance reporting are essential.

Qualifications

• Bachelor’s degree in Business, Marketing, Ecommerce, or a related field.
• 3–6 years of ecommerce sales experience, preferably in furniture or home furnishings.
• Hands-on experience with ecommerce platforms and marketplaces.
• Strong understanding of online sales funnels and customer behavior.

Responsibilities

• Ecommerce Sales & Channel Management: manage online sales across ecommerce platforms, optimize listings, pricing and specs.
• Customer Engagement & Order Management: handle inquiries, guide product selection, coordinate orders and delivery timelines.
• Marketing & Growth Support: work with digital marketing to drive traffic, campaigns, and growth opportunities.
• Reporting & Performance Tracking: prepare regular sales and performance reports and monitor trends.

Skills

Sales orientation

Data-driven

Communication

Customer engagement

Excel

Ecommerce dashboards

Order management

Multitasking

Attention to detail

Problem solving

Education

Bachelor’s degree in Business/Marketing/Ecommerce

Tools

Odoo

ERP/CRM systems

Job description

KEY RESPONSIBILITIES

Ecommerce Sales & Channel Management

• Manage online sales across ecommerce platforms (company website, marketplaces, social commerce).
• Optimize product listings including titles, descriptions, images, pricing, and specifications.
• Ensure drawings meet manufacturing standards and site requirements.
• Monitor daily sales performance, order flow, and conversion metrics.
• Implement pricing, discounting, and promotional strategies to drive sales.

Customer Engagement & Order Management (Optional)

• Handle online customer enquiries via chat, email, WhatsApp, and calls.
• Guide customers on product selection, customization options, and delivery timelines.
• Coordinate order processing, invoicing, and fulfillment with internal teams.
• Ensure high levels of customer satisfaction and repeat business.

Marketing & Growth Support

• Work closely with the digital marketing team to improve traffic and conversions.
• Support campaign planning for seasonal offers, launches, and promotions.
• Analyze customer behavior and sales data to identify growth opportunities.

Reporting & Performance Tracking

• Prepare regular sales and performance reports for management.
• Monitor competitor pricing and market trends.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Ecommerce, or a related field.
• 3–6 years of ecommerce sales experience, preferably in furniture or home furnishings.
• Hands-on experience with ecommerce platforms and marketplaces.
• Strong understanding of online sales funnels and customer behavior.

Skills & Competencies

• Strong sales orientation with a data-driven mindset.
• Excellent communication and customer engagement skills.
• Proficiency in MS Excel and ecommerce dashboards.
• Ability to manage multiple orders and priorities.
• Attention to detail and problem-solving ability.

Preferred Qualifications

• Experience in Furniture, Home Furnishing & Interior Solutions industry.
• Knowledge of ERP/CRM systems will be an added advantage, with preference given to candidates familiar with Odoo.

COMPENSATION & BENEFITS

Compensation will be in line with company policies and commensurate with the candidate’s experience, qualifications, and skill set. The salary range is ₹20,000 - ₹35,000 per month and may increase based on the candidate’s skills and experience.

P'Square Interior Furnishing Ltd is seeking an experienced Ecommerce Sales Expert to drive
online sales performance across ecommerce platforms and digital channels. The role focuses
on managing product listings, improving conversions, handling online customer enquiries, and
maximizing revenue from furniture and furnishing categories.

Qualifications:

Bachelor’sdegreeinBusiness,Marketing,Ecommerce,orarelatedfield