Ecommerce Product Owner - Ordering Hub

Orange; Bengaluru; Hybrid; INR 450,000 - 700,000; Full time

Benefits offered by this job

Global opportunities

Hybrid work

Professional development

Career growth

Well-being benefits

Referral programs

Job summary

Orange Business is seeking a Product Owner for the Ordering Hub to deliver a coherent purchasing journey across products and regions. You will partner with Marketing, Design, Order Management, Customer Portal, and Customer Service to optimize all digital touchpoints from order placement to delivery.

You will define end-to-end journeys, ensure clarity of business rules, and translate needs into actionable user stories and technical requirements in a fast-paced Agile environment.

Qualifications

• Strong understanding of ecommerce ecosystems and digital customer journeys.
• Proven ability to collaborate effectively with cross-functional teams.
• Multicultural and multidisciplinary environments with distributed teams across Europe and North Africa (France, Morocco).
• Strong stakeholder management across time zones and cultures.
• Ability to translate business requirements into structured specifications and user stories.
• Experience defining business rules and working with UX/UI assets.
• Familiarity with Agile methodologies and SAFe framework.

Responsibilities

• Design and optimize end-to-end digital ordering and delivery journeys across product lines.
• Define and maintain business rules for order tracking and delivery across products.
• Translate business needs into functional and technical requirements for engineering teams.
• Contribute to Agile ceremonies and collaborate with Marketing, Order Management and Design teams.

Skills

Ecommerce ecosystems

Cross-functional collaboration

Multicultural teams

Stakeholder management

Requirements to user stories

Business rules & UX assets

Agile SAFe familiarity

Job description

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Orange Business / Digital Customer Journey Purchasing

The aim of Orange Business is to become the leading network and digital integrator, leveraging our strengths in next-generation connectivity solutions, cloud, and cybersecurity. Our 30,000 employees in 65 countries are all driven by the same motivation and team spirit to build the digital solutions of today and tomorrow, creating a positive impact for our clients, their employees, and the planet.

We offer exciting opportunities within the Digital Experience B2B Division, whose mission is to "inspire customers with the best world-class products and services and be known for simplified digital experiences, agility, and scalability."

Our team aims to accelerate digital transformation and leads the strategic corporate theme of digital enablers across all customer journey touchpoints and the entire product portfolio of Orange Business. It defines and implements a digital strategy with quantified objectives, develops user journeys and digital enablers in alignment with Product Owners, Customer Experience coaches, and UX Designers, and ensures performance management and the development of digital usage adoption, in a "One Team" approach.

Join us on this adventure!

ROLE OVERVIEW

The “Ordering Hub” Product Owner will focus on delivering a coherent and unified purchasing journey for customers across all products.

The role involves close collaboration with Marketing, Design, Order Management, Customer Portal, and Customer Service teams to optimize all digital interaction points with customers — from order placement through to delivery.

The Product Owner will ensure consistency, clarity, and performance of the end-to-end “Order to Delivery” digital experience across regions and product lines.

KEY RESPONSIBILITIES

1. Order-to-Delivery Customer Journey Definition

• Collaborate with Order Management, Customer Portal, and Product Marketing teams to design and optimize end-to-end digital ordering and delivery journeys.
• Adapt and customize these journeys according to the specific requirements of different product lines, in close partnership with Marketing teams.
• Ensure process consistency across sales regions and countries by working closely with Business Owners.

2. Business Rules & User Stories

• Define and maintain the business rules governing order tracking and delivery processes across all products, including both standard flows and exception scenarios.
• Ensure business rules are properly documented, shared, and clearly understood by all stakeholders (Marketing, Order Management, Customer Service, and Engineering teams).
• Write detailed user stories including:
  • Title: A concise summary of the feature
  • Description: Clear explanation of the feature’s goal and scope
  • Acceptance Criteria: Specific conditions that must be met for completion
  • Screens: Wireframes and mockups provided by the Design team based on shared requirements

3. Technical Collaboration

• Translate business needs into clear functional and technical requirements for engineering teams.
• Support developers throughout implementation phases by providing clarification and ensuring alignment with business expectations.
• Contribute actively to Agile ceremonies (backlog refinement, sprint planning, reviews).

About you

SKILLS AND QUALIFICATIONS

• Strong understanding of ecommerce ecosystems and digital customer journeys.
• Proven ability to collaborate effectively with cross-functional teams.
• Demonstrated ability to work in multicultural and multidisciplinary environments, particularly with distributed teams across regions such as Europe and North Africa (including France and Morocco).
• Strong stakeholder management skills across different time zones and organizational cultures.
• Ability to translate business requirements into structured specifications and user stories.
• Experience defining business rules and working with UX/UI assets.
• Familiarity with Agile methodologies and preferably the SAFe framework.

Experience: 8–11 years.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).Professional Development: training programs and upskilling/re-skilling opportunities.Career Growth: Internal growth and mobility opportunities within Orange.Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.