Ecommerce Executive

Very Much Indian; Pune District; On-site; INR 360,000 - 600,000; Full time

Job summary

Very Much Indian in Pune is seeking an Ecommerce Executive and Customer Service Executive to manage day-to-day ecommerce operations and ensure an excellent customer experience across platforms.

The role involves handling dispatch labels, order processing, inventory management, returns, and coordination with delivery partners and marketplaces to drive growth. Startup, fast-paced environment with hands-on processes is expected.

Qualifications

• Bachelor's degree in Business, Commerce, Fashion, or related field.
• 1–3 years of experience in E-commerce Operations (Fashion industry preferred).
• Strong knowledge of order processing and inventory management.
• Experience with Shopify and ecommerce marketplaces preferred.
• Proficiency in Excel and Google Sheets.
• Strong coordination, communication, and problem-solving skills.

Responsibilities

• Generate dispatch labels and ensure accurate packaging.
• Ensure timely processing and shipment of daily orders.
• Coordinate with delivery partners for smooth logistics.
• Handle inbound and outbound inventory management.
• Maintain accurate stock levels across all platforms.
• Manage order returns and minimize return rates.
• Resolve customer queries and manage feedback efficiently.
• Enhance customer experience across platforms.
• Coordinate with third-party marketplaces to drive sales growth.
• Work with account managers to plan and execute growth strategies.
• Analyze sales data and optimize store performance.

Skills

Order processing

Inventory management

Customer service

Coordination

Communication

Problem-solving

Education

Bachelor's degree

Tools

Shopify

Ecommerce marketplaces

Excel

Google Sheets

Job description

Very Much Indian is a Shark Tank–funded brand committed to reviving and showcasing heritage sarees for the new generation, with Paithani sarees as our signature offering. Backed by the craftsmanship of over 3,000 weavers across 8 states of India, we specialize in authentic handloom sarees crafted in pure silk and pure cotton. Renowned for their unmatched sheen, refined designs, and intricate craftsmanship, our sarees embody timeless tradition with contemporary elegance.

Role Summary

We are looking for a dedicated and detail-oriented Ecommerce Executive and Customer Service Executive to join our team in Pune. The ideal candidate will manage day-to-day ecommerce operations while ensuring an excellent customer experience across all platforms.

Key Responsibilities:

• Generate dispatch labels and ensure accurate packaging
• Ensure timely processing and shipment of daily orders
• Coordinate with delivery partners for smooth logistics
• Handle inbound and outbound inventory management
• Maintain accurate stock levels across all platforms
• Manage order returns and work towards minimizing return rates
• Resolve customer queries and manage feedback efficiently
• Enhance overall customer experience across platforms
• Coordinate with third-party marketplaces to drive sales growth
• Work with account managers to plan and execute growth strategies
• Analyze sales data and optimize store performance

Qualifications

• Bachelor’s degree in Business, Commerce, Fashion, or related field
• 1–3 years of experience in E-commerce Operations (Fashion industry preferred)
• Strong knowledge of order processing and inventory management
• Experience with Shopify and ecommerce marketplaces preferred
• Proficiency in Excel and Google Sheets
• Strong coordination, communication, and problem-solving skills

Note: This role is with a growing startup — we're looking for someone comfortable with the fast pace, hands-on nature, and evolving processes that come with startup life.