Ecommerce Accounts Manager

HRL Infotechs; Jaipur; On-site; INR 334,800 - 446,400; Full time

Job summary

A technology solutions provider is seeking a candidate to manage Amazon Seller accounts in Jaipur, India. The ideal applicant will have 1-2 years of experience in Amazon account management, strong customer service skills, and a keen understanding of Amazon Seller Central. Responsibilities include ensuring account health, effective communication with clients, and prioritizing client satisfaction through problem resolution. Familiarity with various Amazon marketplaces is a plus.

Qualifications

• 1-2 years of experience managing Amazon Seller accounts.
• Strong understanding of Amazon Seller Central and account health management.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage Amazon Seller accounts and ensure account health.
• Provide excellent customer service with a focus on client satisfaction.
• Gather requirements and translate them into actionable tasks.

Skills

Amazon Seller account management

Customer service

Problem resolution

Attention to detail

Communication skills

Organizational skills

Job description

• 1-2 years of experience managing Amazon Seller accounts.
• Strong understanding of Amazon Seller Central, including listing creation, FBA, variations, and account health management.
• Excellent customer service skills with a focus on client satisfaction and problem resolution.
• Ability to gather requirements effectively and translate them into actionable tasks.
• High level of initiative, able to take ownership of tasks and proactively resolve issues.
• Strong attention to detail, particularly when conducting quality checks on work.
• Knowledge of Amazon’s policies, guidelines, and the marketplace ecosystem.
• Excellent communication skills, both written and verbal.
• Familiarity with various Amazon marketplaces (US, UK, India, etc.) is a plus.
• Strong organizational skills and ability to manage multiple accounts and tasks simultaneously.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with Amazon account management and other advertising tasks.
• Understanding of Amazon’s SEO algorithms and optimization techniques.

Experience in a customer-facing role with direct client interaction.