EAP Coordinator

Optum; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Optum is seeking an EAP Coordinator to support customer service operations in Bengaluru. The role focuses on handling routine inquiries, coordinating with internal teams, and ensuring timely responses while aligning with company policies and shifts.

This position is ideal for a Graduate with hands-on customer service experience. Join Optum to deliver compassionate care and contribute to a collaborative, service-driven environment that values flexibility and growth within a global health care

Qualifications

• Graduate qualification required.
• Hands-on experience in a customer service role.
• Flexibility to work shifts.

Responsibilities

• Handle routine customer inquiries and provide care support.
• Coordinate with teams to resolve issues and route requests.
• Prioritize tasks to meet deadlines and service level targets.
• Work as part of a team while adhering to company policies.
• Follow employment contract terms and directives.
• Maintain accurate records of interactions.
• Support process improvements to enhance customer experience.

Skills

Customer service

Shift flexibility

Education

Graduate

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - EAP Coordinator (2383642)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Applies knowledge/skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Must be Graduate
• Hands on experience into Customer service role
• Proven flexible with shifts

Preferred Qualification:

• Experience can apply (In case of work experience preferable from customer service background)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.