Senior Behavioral Intake Coordinator

UnitedHealth Group; Bengaluru; On-site; Confidential; Full time

Job summary

Optum, part of UnitedHealth Group, is a global health services organization delivering care with technology to help millions live healthier lives. This role focuses on telephonic and virtual counselling to provide immediate, solution-oriented support to a diverse client base.

Ideal candidates hold a Master’s in clinical or counselling psychology, 3+ years of counselling experience, and strong English fluency.

Qualifications

• Solid clinical judgment and strict confidentiality
• Excellent communication, problem-solving and interpersonal skills
• High levels of cultural competence, professionalism and emotional resilience
• Effective time management and organizational abilities
• Commitment to self-care in a demanding role
• Fluency in English

Responsibilities

• Deliver telephonic and virtual counselling sessions with immediate, solution-focused support
• Conduct risk assessments and intervene based on client needs
• Monitor client progress and adapt treatment plans
• Maintain accurate documentation per clinical policies
• Communicate effectively with clients, families and professionals
• Participate in mandatory training and ongoing development
• Ensure confidentiality and compliance with ethical and legal standards
• Stay informed on regulatory updates relevant to the role
• Contribute to team meetings and collaborative initiatives
• Demonstrate initiative and take on additional responsibilities as needed
• Comply with employment contract terms and company policies

Skills

Clinical judgment

Confidentiality

Communication

Cultural competence

Time management

English fluency

Education

Master's degree in clinical or counselling psychology

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Deliver telephonic and virtual counselling sessions, offering immediate, solution-focused support to a diverse client base
• Conduct risk assessments and intervene appropriately based on client needs
• Monitor client progress, adapt treatment plans, and provide consistent support and motivation
• Maintain accurate and timely case documentation in accordance with clinical policies
• Communicate effectively with clients, families, and professionals using solid verbal and written communication skills
• Participate in mandatory training modules and ongoing professional development
• Ensure strict confidentiality and compliance with ethical and legal standards
• Stay informed on regulatory and legislative updates relevant to the role
• Actively contribute to team meetings and collaborative initiatives
• Demonstrate initiative by taking on additional responsibilities as needed
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Demonstrated solid clinical judgment and a deep understanding of confidentiality and ethical responsibilities
• Demonstrated excellent communication, problem-solving, and interpersonal skills
• Demonstrated high levels of cultural competence, professionalism, and emotional resilience
• Demonstrated effective time management and organizational abilities
• Demonstrated commitment to self-care and maintaining personal well-being in a demanding role
• Fluency in English

Preferred Qualifications:

• Master's degree in clinical or counselling psychology
• 3+ years of experience in counselling or therapy
• Experience in telephone/video counselling
• Background in Employee Assistance Programs (EAP)
• Multilingual abilities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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