EAP Coordinator

UnitedHealth Group; Bengaluru; On-site; Confidential; Full time

Job summary

UnitedHealth Group's Optum unit in Bengaluru seeks a graduate with hands-on customer service experience to join our team. You will engage with customers, handle inquiries, and support care and benefits processes, contributing to better health outcomes.

The role requires good communication, flexibility with shifts, and the ability to work in a team. You will learn our policies and collaborate to resolve routine issues and deliver quality service.

Qualifications

• Graduation required from a recognised institution.
• Hands-on customer service experience.
• Good communication skills required.
• Flexible with shifts as per business needs.

Responsibilities

• Handle day-to-day customer service activities.
• Apply knowledge to routine tasks.
• Resolve standard requests with minimal guidance.
• Escalate complex issues to supervisor.
• Prioritize workload to meet deadlines.
• Collaborate with team to deliver solutions.
• Adhere to policies and employment terms.

Skills

Customer service

Communication

Shift flexibility

Teamwork

Education

Graduate

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Applies knowledge/skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Works with others as part of a team
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Must be Graduate
• Hands on experience into Customer service role
• Proven good communication skills
• Proven flexible with shifts

Preferred Qualification:

• Experience can apply (In case of work experience preferable from customer service background)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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