E Commerce Operations

Intellectual Capital HR Consulting Pvt. Ltd.; Coimbatore District; Presencial; INR 450.000 - 600.000; Jornada completa

Descripción de la vacante

Intellectual Capital HR Consulting Pvt. Ltd. is seeking a detail-oriented E-commerce Operations professional with 2–3 years of experience to manage the engine room of our online business.

You will ensure orders from COMPANY and marketplaces like Amazon/Flipkart are processed, packed, and delivered with precision. You will bridge the gap between our digital storefront and physical fulfillment, coordinating logistics, inventory, and customer support across channels.

Formación

• 2–3 years of experience in e-commerce operations, preferably with a D2C brand.
• Proficiency in Shopify, Amazon Seller Central and Flipkart Seller Hub.

Responsabilidades

• Oversee end-to-end order lifecycle from payment confirmation to dispatch and delivery across all sales channels.
• Manage product listings, pricing updates, and inventory syncing on Shopify, Amazon, Flipkart, and Shopsy.
• Monitor stock levels in real-time to prevent stockouts of high-demand items.
• Coordinate with courier partners and 3PL providers to ensure timely pickups and optimize shipping costs.
• Handle reverse logistics (Returns/Exchanges) efficiently, ensuring quality checks before restocking.
• Provide tracking info and ETAs to the customer service team to resolve delivery queries.
• Generate weekly reports on operational KPIs like Order-to-Ship time, RTO percentages, and NDR management.

Conocimientos

E-commerce operations

D2C brand

MS Excel

Analytical thinking

Problem solving

Herramientas

Shopify Backend

Amazon Seller Central

Flipkart Seller Hub

Shiprocket

Delhivery

IMS

Descripción del empleo

Role & responsibilities

Role

We are looking for a detail-oriented E-commerce Operations professional with 2 to 3 years of experience to manage the "engine room" of our online business. You will be responsible for ensuring that every order placed IN COMPANY and marketplaces (Amazon/Flipkart) is processed, packed, and delivered with precision. You will bridge the gap between our digital storefront and physical fulfillment.

Key Responsibilities

• Order Management: Oversee the end-to-end order lifecycle from payment confirmation to dispatch and delivery across all sales channels.
• Marketplace Operations: Manage product listings, pricing updates, and inventory syncing on Shopify, Amazon, Flipkart, and Shopsy.
• Inventory Control: Monitor stock levels in real-time to prevent stockouts of high-demand items like our Proflx and Carbon Fiber paddles.
• Logistics & 3PL Coordination: Liaise with courier partners and 3PL providers to ensure timely pickups, track delayed shipments, and optimize shipping costs.
• Returns & RTO Management: Handle reverse logistics (Returns/Exchanges) efficiently, ensuring quality checks are conducted before restocking.
• Customer Support Integration: Provide the customer service team with accurate tracking info and ETAs to resolve delivery-related queries.
• Data Reporting: Generate weekly reports on operational KPIs like Order-to-Ship time, RTO percentages, and NDR (Non-Delivery Report) management.

Required Qualifications & Skills

• Experience: 2–3 years in E-commerce operations. Direct experience with a D2C brand is highly preferred.
• Tech Stack: Proficiency in Shopify (Backend), Amazon Seller Central, and Flipkart Seller Hub. Familiarity with shipping aggregators (e.g., Shiprocket, Delhivery) and Inventory Management Systems (IMS).
• Location: Must be based in Mumbai for close coordination with the headquarters.
• Analytical Skills: Strong command over MS Excel (VLOOKUPs, Pivot Tables) to manage large sets of order and inventory data.
• Problem Solving: Ability to stay calm and find solutions when logistics delays or technical glitches occur during peak sale periods.