Dynamics CRM Technical Consultant

Infosys; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Infosys, Hyderabad-based, is seeking a consultant to support multiple phases of digital transformation using Microsoft Dynamics CRM and related platforms. You will work with the consulting team on problem definition, estimation, and design, while drafting requirement specifications and detailed functional designs tailored to client needs.

The role emphasizes configuring solution requirements, analyzing issues, and shortlisting viable alternatives, with opportunities to contribute to broader

Qualifications

• Active involvement in consulting lifecycle phases: problem definition, effort estimation, diagnosis, solution design, deployment.
• Create requirement specifications and to-be processes from business needs.
• Configure solution requirements on products; diagnose issues and shortlist alternatives.
• Contribute to unit-level and organizational initiatives with high-value solutions.
• Industry domain knowledge is beneficial.

Responsibilities

• Aid consulting team across project phases and build POCs.
• Explore alternatives to recommended solutions based on research.
• Define detailed functional designs from requirements.
• Collaborate to assess current processes and suggest technology solutions.
• Support client deliverables by refining and analyzing data.

Skills

Microsoft Dynamics CRM

Dynamics 365 CE

CRM Solutions

Education

Bachelor/Master Degrees in Engineering/Commerce/Science

Tools

Dynamics 365 Field Service

Power Platform

Job description

Roles & Responsibilities

A day in the life of an Infoscion

• As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment
• You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs
• You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
• You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
• You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.

If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical Requirement

• Primary skills:Microsoft Technologies-Microsoft Dynamics CRM,Microsoft Technologies-Microsoft Dynamics CRM-365 CE
• Desirables:Microsoft Technologies-Microsoft Dynamics CRM-365 Field Service,Microsoft Technologies-Microsoft Dynamics CRM-365 Power Platform

Additional Responsibility

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge

Educational Requirement

• Master Of Commerce,MCA,MSc,MTech,Bachelor of Engineering,BCA,BCom,BSc,BTech

Preferred Skills

• Technology-> Microsoft Technologies-> Dynamics CRM,Technology-> Dynamics 365 CRM-> Dynamics 365 Customer Service

Service Line

• Microsoft Practice