Dynamics CRM Functional Associate (MB210/220/230/240)+PL400

ITC Worldwide; Delhi; On-site; INR 3,200,000 - 4,200,000; Full time

Job summary

ITC Worldwide is seeking a D365 CE Techno‑Functional Consultant to deliver end‑to‑end Microsoft Dynamics 365 Customer Engagement solutions. The role combines functional consulting with hands‑on technical work across Sales, Service, and Field Service, including design, configuration, and integrations.

The ideal candidate has 5+ years of D365 CE experience, strong collaboration skills, and the ability to translate business needs into technical designs.

Qualifications

• 5+ years of experience in Dynamics 365 CE implementations.
• Proven end‑to‑end project delivery experience.
• Experience in client‑facing consulting roles.
• Exposure to multi‑module or enterprise‑scale deployments.

Responsibilities

• Engage with stakeholders to gather requirements and lead workshops.
• Design end‑to‑end D365 CE solutions across Sales, Service, Field Service.
• Configure and customize D365 CE using Dataverse, forms, views, and security models.
• Design integrations using Azure services and APIs; manage data migration and governance.
• Participate in full lifecycle: design, configuration, development, testing, deployment, support.
• Lead UAT and end‑user training; provide production support and enhancements.
• Collaborate with Developers, Architects, and Business teams; bridge functional and technical areas.

Skills

D365 CE expertise

Dataverse model

Power Apps

Power Automate

Power BI

REST APIs

Education

Microsoft Dynamics 365 certifications

Tools

Azure DevOps

Azure Integration Services

ALM

Job description

About the job Dynamics CRM Functional Associate (MB210/220/230/240)+PL400

D365 CE Techno‑Functional Consultant

Role Overview

The D365 CE Techno‑Functional Consultant will play a key role in delivering end‑to‑end Microsoft Dynamics 365 Customer Engagement (CE) solutions, combining functional consulting expertise with hands‑on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.

Core Responsibilities

• Consulting & Requirements Gathering
  • Engage with business stakeholders to gather, analyze, and document requirements
  • Lead workshops, discovery sessions, and solution discussions
  • Translate business needs into functional specifications and technical designs
• Solution Design & Architecture
  • Design end‑to‑end D365 CE solutions across Sales, Customer Service, Field Service
  • Align solutions with industry best practices and ITC delivery frameworks
  • Define scalable architecture, including integration patterns and data models
• Configuration & Customization
  • Configure and customize D365 CE using Dataverse entities, forms, views, and security models
  • Business rules, workflows, and Power Automate flows
  • Develop technical components: Plugins (C#), JavaScript customizations, PCF components (preferred)
• Integration & Data Management
  • Design and implement integrations with external systems using Azure services (Logic Apps, Functions), APIs and middleware
  • Manage data migration, mapping & transformation, data integrity and governance
• End‑to‑End Delivery Ownership
  • Participate across full lifecycle: Design, Configuration, Development, Testing, Deployment, Support
  • Ensure quality deliverables, system performance, and client satisfaction
  • Support Agile / Scrum or hybrid project delivery models
• Testing, Training & Support
  • Lead UAT coordination and validation
  • Provide end‑user training and documentation
  • Troubleshoot and resolve production issues and enhancements
• Collaboration & Stakeholder Management
  • Work cross‑functionally with Developers, Architects, Business teams
  • Act as a bridge between functional and technical teams
  • Communicate effectively with both technical and non‑technical stakeholders

Technical Skill Requirements

Dynamics 365 & Power Platform

• Strong expertise in D365 CE (Sales, Customer Service, Field Service)
• Dataverse architecture
• Proficiency in Power Apps (Model‑driven apps), Power Automate, Power BI (reporting/analytics)

Development Skills

• Hands‑on experience with C#, .NET plugins, JavaScript/TypeScript, REST APIs and integrations
• Understanding of Solution management (ALM) and Azure DevOps

Integration & Cloud

• Experience with Azure Integration Services, APIs and connectors, knowledge of enterprise integration patterns

Functional Expertise

• Strong understanding of CRM business processes (Lead‑to‑Cash, Case Management, Service)
• Business Process Mapping and BPM lifecycle
• Ability to align system capabilities with business outcomes, drive process optimization through technology

Experience Requirements

• 5+ years of experience in Dynamics 365 CE implementations
• Proven track record of end‑to‑end project delivery
• Experience in client‑facing consulting roles
• Exposure to multi‑module or enterprise‑scale deployments

Certifications (Preferred)

• Microsoft Dynamics 365 certifications such as D365 Customer Service Functional Consultant, D365 Sales Functional Consultant, Power Platform Solution Architect

Language: English (Business)