DY Cluster Operations Manager-AMC

ESP Engineered; Nagpur City; On-site; INR 700,000 - 900,000; Full time

Job summary

ESP Engineered in Nagpur City is seeking a dynamic leader to enhance project execution in the solar energy sector. This role involves managing cross-functional collaborations, ensuring customer satisfaction, and developing team skills while implementing performance KPIs. Ideal candidates should have strong communication skills in English and Hindi, experience in solar technology, and a proactive approach to problem-solving. Daily travel is required, and possession of a two-wheeler is mandatory. Join us in revolutionizing rooftop solar installations!

Qualifications

• Proficiency in verbal/written communication.
• Encourage learning and development for continuous upskilling of the team.
• Ability to make tactical decisions under pressure.

Responsibilities

• Monitor and streamline execution processes using tools.
• Collaborate with internal teams for smooth project execution.
• Ensure rigorous tracking of project milestones and stakeholder follow-ups.
• Handle queries and ensure smooth communication for customer delight.
• Set performance KPIs and ensure team adherence.

Skills

Positive attitude & problem-solving

Strong communication skills (English, Hindi, and local language)

Team leadership and collaborative mindset

Expertise in solar technology & rooftop systems

Advanced MS Office skills (Excel, Word, PowerPoint)

Tools

Operational monitoring software/tools

Excel

Job description

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

Know us a bit better through these links:

Use tools like software or Excel to monitor and streamline execution processes.

Cross-functional Coordination:

Collaborate with internal teams such as Design and Customer Delight for smooth project execution.

Follow-ups & Escalations:

Ensure rigorous tracking of project milestones and stakeholder follow-ups.

Customer Relationship Management:

Handle queries, ensure smooth communication, and achieve customer delight.

KPI Management:

Set performance KPIs and ensure team adherence.

Team Development:

Encourage learning and development for continuous upskilling of the team.

Secondary Responsibilities:

Recruitment:

Support the hiring process for Project Coordinators when needed.

Behavioral (Must-Have):

Positive attitude & problem-solving approach

Ability to make tactical decisions under pressure

Strong communication skills (English, Hindi, and local language)

Team leadership and collaborative mindset

Behavioral (Good-to-Have):

Experience with statutory compliance work

Technical (Must-Have):

Proficiency in verbal/written communication

Expertise in solar technology & rooftop systems

Advanced MS Office skills (Excel, Word, PowerPoint)

Prior experience with operational monitoring software/tools

Technical (Good-to-Have):

Experience in large C&I rooftop solar projects

Travel & Accommodation:

Daily in-city travel required (own two-wheeler mandatory)

Occasional intercity travel based on project needs