Duty Manager - Pranaam Operations

Adani; Mangaluru; Vor Ort; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Adani Hospitality is seeking a dedicated service coordinator to ensure seamless guest experiences at our facilities. You will support frontline teams, gather guest feedback, and manage resources to maintain high service levels across operations.

The role requires 3-5 years in hospitality or customer service management, with a focus on airport or travel-related services, and a bachelor’s degree in a related field.

Qualifikationen

• Bachelor's in Hospitality Management, Business Administration, or related field.

Aufgaben

• Provide high-quality assistance to guests and foster a welcoming environment.
• Coordinate with frontline team to ensure smooth service delivery and address immediate issues.
• Collect guest feedback and report to management for continuous improvement.
• Manage resources and ensure tools and equipment are available and functioning.
• Adhere to safety and service standards and conduct staff training on safety protocols and standards.
• Promote digital tools like the Pranaam App to enhance service efficiency.

Ausbildung

Bachelor's in Hospitality Management

Jobbeschreibung

Provide high-quality assistance to guests, ensuring their needs are met promptly and efficiently. Strive to exceed guest expectations with every interaction, fostering a welcoming and hospitable environment that leaves a lasting positive impression.

Service Coordination:

Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations.

Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency.

Feedback Collection:

Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality. Implement necessary changes based on feedback to provide a better experience and address any recurring issues.

Resource Management:

Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency. Regularly check and maintain all tools and equipment to ensure they are functioning correctly and are readily available when needed.

Compliance and Standards:

Adhere to safety and service standards, ensuring compliance with all relevant regulations and guidelines to maintain high service quality. Conduct regular training sessions for staff to keep them updated on safety protocols and service standards.

Support in Digital Initiatives:

Promote the use of digital tools such as the Pranaam App among guests and team members to enhance service efficiency.

Key Stakeholders - Internal:

Commercial Team

Finance Team

BD & Marketing Team

Human Resources

IT Team

Security Team

Key Stakeholders - External:

Airlines

Social Media

Qualifications

Education Qualification:

Bachelor's in Hospitality Management, Business Administration, or related field.

Work Experience:

3 - 5 years in hospitality or customer service management, especially in airport or travel-related services.

Job Info

• Job Identification 57541
• Job Category Meet & Greet and Porter Services
• Posting Date 09/04/2026, 09:12 AM