Assistant Manager - Pranaam

Adani Airport Holdings Ltd; Ahmedabad District; On-site; INR 360,000 - 600,000; Full time

Job summary

Adani Airports Holding Limited is reshaping the aviation landscape by prioritizing passenger experience and leveraging digital tools to enhance service delivery at our premier facilities. The Executive - Pranaam will support day-to-day operations, interact with guests, and coordinate with frontline teams to ensure seamless service.

We seek 3-5 years in hospitality or airport-related customer service management, with a degree in Hospitality or Business and a customer-focused mindset.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• 3-5 years in hospitality or customer service management, especially in airport or travel-related services.

Responsibilities

• Provide high-quality guest assistance with prompt and courteous service.
• Coordinate with frontline team to ensure smooth service delivery and effective communication.
• Collect guest feedback and report to management for continuous improvement.
• Ensure availability and proper use of resources for service delivery.
• Adhere to safety and service standards and conduct regular training sessions.
• Promote use of digital tools such as the Pranaam App among guests and team members.

Skills

Customer service

Communication

Team coordination

Digital tools

Education

Bachelor's in Hospitality/Business

Tools

Pranaam App

MS Office

Job description

Key Stakeholders - External

Concessionaires

About Business

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited

Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose

Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team.

Responsibilities

Guest Assistance

Provide high-quality assistance to guests, ensuring their needs are met promptly and efficiently. Strive to exceed guest expectations with every interaction, fostering a welcoming and hospitable environment that leaves a lasting positive impression.

Service Coordination

Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations. Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency.

Feedback Collection

Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality. Implement necessary changes based on feedback to provide a better experience and address any recurring issues.

Resource Management

Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency. Regularly check and maintain all tools and equipment to ensure they are functioning correctly and are readily available when needed.

Compliance And Standards

Adhere to safety and service standards, ensuring compliance with all relevant regulations and guidelines to maintain high service quality. Conduct regular training sessions for staff to keep them updated on safety protocols and service standards.

Support In Digital Initiatives

Promote the use of digital tools such as the Pranaam App among guests and team members to enhance service efficiency.

Key Stakeholders - Internal

• Shift Incharge - Pranaam
• Frontline Team
• Commercial Team
• Finance Team
• BD & Marketing Team
• Human Resources
• IT Team
• Security Team

Key Stakeholders - External

• Concessionaires
• Airlines
• Ground Handlers
• Marketing Agencies
• Social Media
• Passengers
• Customs, Immigration, BCAS, AAI, CISF etc

Qualifications

Education Qualification

Bachelor's in Hospitality Management, Business Administration, or related field.

Work Experience

3 - 5 years in hospitality or customer service management, especially in airport or travel-related services.