Duty Manager | Front Office Executive | Front Office Supervisor

Freelancer; India; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Free meal

Provident fund

Life insurance

Job summary

Freelancer is seeking a Duty Manager/Front Office Manager/Front Office Supervisor to oversee daily hotel operations and ensure a seamless guest experience.

The ideal candidate will manage guest interactions, respond to escalations, and coordinate with Front Office, Housekeeping, F&B, Engineering, and Security teams across rotating shifts.

Qualifications

• 3-8 years of experience in hospitality/front office operations.
• Experience in a 4‑Star / 5‑Star / Luxury Hotel preferred.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Customer-focused with a professional and presentable personality.

Responsibilities

• Supervise day-to-day hotel operations and ensure smooth functioning of all departments.
• Act as the management representative during assigned shifts.
• Ensure high standards of guest service, hospitality, grooming and operational excellence.
• Handle guest complaints, requests and escalations professionally and ensure timely resolution.
• Coordinate with Front Office, Housekeeping, F&B, Engineering and Security teams.
• Monitor check-in, check-out, room allocation and VIP guest arrangements.
• Conduct regular operational inspections and ensure compliance with hotel SOPs.
• Good knowledge of IDS and hotel operational systems

Skills

Leadership

Team management

Communication

Problem-solving

Customer-focused

Rotational shifts

Guest services

Education

Degree or Diploma in Hotel Management

Job description

Duty Manager || Front Office Manager || Front Office Supervisor

About the Role:

We are seeking a dynamic and service-drivenDuty Manager || Front Office Manager || Front Office Supervisorto oversee daily hotel operations and ensure a seamless guest experience. The ideal candidate will act as a key point of contact for guests, manage operational challenges, and maintain high service standards during assigned shifts.

Key Responsibilities

• Supervise day-to-day hotel operations and ensure smooth functioning of all departments.
• Act as the management representative during assigned shifts.
• Ensure high standards of guest service, hospitality, grooming and operational excellence.
• Handle guest complaints, requests and escalations professionally and ensure timely resolution.
• Coordinate with Front Office, Housekeeping, F&B, Engineering and Security teams.
• Monitor check-in, check-out, room allocation and VIP guest arrangements.
• Conduct regular operational inspections and ensure compliance with hotel SOPs.
• Good knowledge of IDS and hotel operational systems

Preferred Candidate Profile:

• 3-8 years of experience in hospitality/front office operations
• Experience in a 4-Star / 5-Star / Luxury Hotel preferred.
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Customer-focused with a professional and presentable personality
• Ability to work under pressure and in rotational shifts
• Degree or diploma in Hotel Management preferred

Perks and benefits

• Free meal
• Provident fund
• Life insurance