Assistant Manager Front Desk

Hilton Hotels; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Hilton Hotels in Bengaluru is seeking an Assistant Manager Front Desk to lead daily front desk operations and ensure exceptional guest experiences. You will oversee guest services, coordinate with housekeeping and F&B, and guide team members to resolve issues with professionalism.

The role requires strong leadership, calm problem-solving, and proficiency with PMS systems. Flexibility to work nights, weekends, and holidays is essential to maintain service standards and guest satisfaction.

Qualifications

• Experience in hotel operations or guest services, ideally in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication with a guest-focused approach.
• Calm under pressure with practical problem-solving abilities.
• Proficient in hotel systems (PMS) and operational procedures.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Multi-linguistic skill is a plus.

Responsibilities

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

Skills

Hotel operations

Guest services

Leadership

Communication

Problem solving

PMS knowledge

Flexible schedule

Multilingual

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our hotels team, that s exactly what you ll do every time you come to work! You will support smooth cross‑departmental coordination, resolve guest issues promptly, and ensure service excellence across all touchpoints. As an Assistant Manager Front Desk , you re not just overseeing daily hotel operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Experience in hotel operations or guest services, ideally in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication with a guest-focused approach.
• Calm under pressure with practical problem‑solving abilities.
• Proficient in hotel systems (PMS) and operational procedures.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Multi-linguistic skill is a plus.

Here s what you ll do during a typical day:

• Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience.
• Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations.
• Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities.
• Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency.
• Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols.
• Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.