Room Division Manager

Hilton Hotels; Panaji; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Hilton Hotels in Goa is seeking an experienced Rooms Division Manager to lead daily operations across Front Office, Housekeeping and Guest Services. You will ensure seamless check-in/out, exceptional guest experiences, and strong brand alignment in a bustling resort environment.

The role requires proven senior hotel management experience, outstanding leadership, and the ability to motivate teams while delivering high service standards, even during nights, weekends, and holidays.

Qualifications

• Senior hotel management experience, ideally as Room Division Manager.
• Strong leadership and ability to motivate staff.
• Excellent communication and guest-focused interpersonal skills.
• Knowledge of front office, housekeeping, and guest services operations.
• Proficiency with PMS and financial reporting.
• Proficiency in English; other languages a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee front office operations: manage front desk, check-in/out, guest relations, and conflict resolution.
• Oversee housekeeping operations: daily room assignments, inspections, and readiness.
• Deliver guest service excellence by upholding brand standards and resolving issues.
• Oversee service operations to support smooth check-in/out and room readiness.
• Inspire and develop the team through coaching and a positive work environment.

Skills

Senior hotel management

Leadership

Communication skills

Front office & housekeeping

PMS & financial reporting

English proficiency

Flexible hours

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will be responsible for managing the daily operations of the front office, housekeeping, and guest services teams, and ensuring overall room division efficiency. As a Rooms Division Manager, you re not just overseeing day-to-day rooms division operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. As a Rooms Division Manager, you re not just overseeing day-to-day rooms division operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a senior hotel management role, ideally as a Room Division Manager or similar position.
• Strong leadership and team management skills, with the ability to motivate and inspire staff.
• Excellent communication and interpersonal skills, with a guest-focused approach.
• Strong knowledge of front office, housekeeping, and guest services operations.
• Proficiency in hotel property management systems (PMS) and financial reporting.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here s what you ll do during a typical day:

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment