DTDC - Head - IT Infrastructure

DTDC Express Limited; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

DTDC Express Limited in Bengaluru is seeking an experienced IT Infrastructure Manager to oversee all aspects of IT infrastructure and cloud systems. The role requires strong vendor management skills and the ability to implement disaster recovery plans effectively.

The right candidate will have over 18 years of experience in IT infrastructure management, along with a technical background in cloud platforms and data centers. This role also involves hiring and developing technical talent within the company.

Qualifications

• 18+ years of experience in IT infrastructure management.
• Strong knowledge of data centers, cloud management, and IT infrastructure.
• Proven track record in end-user computing, compliance, network management, and security.

Responsibilities

• Oversee security and implement disaster recovery plans.
• Hire, develop, and retain technical talent.
• Manage costs and align financial management with productivity targets.

Skills

IT Infrastructure Management

Vendor Management

Cloud Management

Data Center Management

Network Security

Education

Bachelor’s or Master’s degree in Computer Science, IT, or related field

Tools

Jira

Docker

AWS

Terraform

MySQL

Job description

Roles & Responsibilities

• Work closely with all functions of the company and clients to ensure adequate security solutions and controls are in place throughout all IT systems, cloud systems, and platforms to mitigate identified risks sufficiently and to meet business objectives and regulatory requirements.
• Oversee security and implement disaster recovery plans.
• Develop communication strategies and ensure network security.
• Select and manage vendors, resolve issues, and evaluate new solutions.
• Design and manage hybrid data centres with multi‑cloud capabilities.
• Optimize infrastructure through automation.
• Design scalable and cost‑efficient IT infrastructure.
• Manage costs and align financial management with productivity targets.
• Strengthen technology controls and maintain documentation standards.
• Hire, develop, and retain technical talent.

IT Infrastructure & Application Management

• Work closely with all the functions of the company and clients to ensure adequate security solutions and controls are in place throughout all IT systems, cloud systems, and platforms to mitigate identified risks sufficiently and to meet business objectives and regulatory requirements.
• Oversee security and implement disaster recovery plans.
• Develop communication strategies and ensure network security.

Vendor Management

• Select and manage vendors, resolve issues, and evaluate new solutions.
• Design and manage hybrid data centres with multi‑cloud capabilities.
• Optimize infrastructure through automation.
• Design scalable and cost‑efficient IT infrastructure.
• Manage costs and align financial management with productivity targets.
• Strengthen technology controls and maintain documentation standards.

Team Leadership

• Hire, develop, and retain technical talent.

Core Competencies

• IT Infrastructure & Application Management
• Requirements Analysis
• Team Leadership
• IT Audit/Compliance
• Capacity Planning
• IT Operations Excellence
• Solution Design
• Vendor Management
• Process Improvement

Technical Skills

• Planning & Collaboration: Jira, Confluence, Asana
• Source Control: Bitbucket, GitHub, VSTS, SVN, Gitlab
• CI/CD: Jenkins, Bamboo, SonarQube
• Build Tools: Apache Maven, MS Build, Ant, Gradle
• Configuration Management: Ansible
• Containers & Orchestration: Docker, Kubernetes, Docker Swarm, OpenShift, OpenStack
• Infrastructure Automation: Terraform, Cloud Formation, ARM, DSC, PowerShell
• Monitoring & Observability: Datadog, New Relic, CloudWatch, Prometheus, Grafana, Zabbix, ELK
• Scripting: Bash, Groovy
• Databases: MySQL, MS SQL, Oracle, PostgreSQL, MongoDB
• Cloud Platforms: AWS, Azure, Google Cloud, Hyper‑V, VMware
• Cloud Migration: Rackware, ATADATA, PlateSpin, CloudEndure

Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.
• 18+ years of experience in IT infrastructure management.
• Strong knowledge of data centers, cloud management, and IT infrastructure.
• Proven track record in end‑user computing, compliance, network management, and security.
• Financial acumen and experience in cost management.
• Leadership skills and ability to develop technical talent.