Domain Support Specialist Ran

Ericsson GmbH; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ericsson GmbH is seeking a Domain Support Specialist — SRF SCM RAN to plan, execute, and own software upgrades and configuration changes for the RAN (2G/3G/4G) in the operations org. You will ensure changes meet SLA/WLA targets and perform post-upgrade validation.

Responsibilities include coordinating with NOC, field engineering, RF, software teams, and vendors to perform upgrades with minimal service impact, and maintaining change logs and runbooks for knowledge transfer.

Qualifications

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or related field (or equivalent experience).
• Strong understanding of mobile RAN technologies (2G/3G/4G) and RAN node architecture (BSC, eNodeB).
• Hands on experience with software upgrade processes for RAN nodes and managing configuration changes in live networks.
• Proven ability to troubleshoot post upgrade site issues, particularly LTE down site or degraded performance cases.
• Good knowledge of service network/application characteristics and KPIs, and ability to interpret KPI trends to diagnose problems.
• Familiar with change management, release management and operational SLAs/WLAs.
• Excellent communication and coordination skills; able to work under pressure and manage multiple priorities.

Responsibilities

• Execute and take ownership of RAN software upgrades/updates (BSC, eNodeB) and configuration changes according to approved change management processes.
• Prioritize and handle assigned work requests to meet SLA/WLA objectives; manage workload and escalations.
• Prepare and validate upgrade/change plans, rollback procedures and risk assessments prior to execution.
• Coordinate with cross functional teams (NOC, field engineering, RF, software teams, vendors) to schedule and perform upgrades with minimal service impact.
• Perform post upgrade validation, KPI checks and troubleshooting for downgraded or impacted sites, especially LTE (4G) cells.
• Monitor key service performance indicators and interpret results to guide corrective actions.
• Maintain accurate change logs, configuration records and documentation for all activities performed.
• Organize in house training, create runbooks, and maintain backup plans to ensure continuity and knowledge transfer.
• Participate in technical reviews and recommend process or configuration improvements to enhance stability and service quality.
• Ensure strict compliance with safety, security and operational procedures to prevent outages caused by incorrect methodology.

Skills

RAN upgrades

Change management

KPI monitoring

LTE troubleshooting

Cross-functional coordination

Documentation

Education

Bachelor’s degree in Telecommunications or related field

Tools

BSC/eNodeB software

OSS platforms

Vendor tools

Job description

Join our Team

About this opportunity

The Domain Support Specialist — SRF SCM RAN is responsible for planning, executing and owning software upgrades, configuration changes and related service quality activities for the RAN (2G/3G/4G) within the operations organization. The role ensures change activities meet SLA/WLA targets, follow correct methodologies to avoid outages, and include post upgrade verification and troubleshooting.

What you will do

• Execute and take ownership of RAN software upgrades/updates (BSC, eNodeB) and configuration changes according to approved change management processes.
• Prioritize and handle assigned work requests to meet SLA/WLA objectives; manage workload and escalations.
• Prepare and validate upgrade/change plans, rollback procedures and risk assessments prior to execution.
• Coordinate with cross functional teams (NOC, field engineering, RF, software teams, vendors) to schedule and perform upgrades with minimal service impact.
• Perform post upgrade validation, KPI checks and troubleshooting for downgraded or impacted sites, especially LTE (4G) cells.
• Monitor key service performance indicators (e.g., accessibility, retainability, throughput, RRC success, handover metrics) and interpret results to guide corrective actions.
• Maintain accurate change logs, configuration records and documentation for all activities performed.
• Organize in house training, create runbooks, and maintain backup plans to ensure continuity and knowledge transfer.
• Participate in technical reviews and recommend process or configuration improvements to enhance stability and service quality.
• Ensure strict compliance with safety, security and operational procedures to prevent outages caused by incorrect methodology.

The skills you bring

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or related field (or equivalent experience).
• Strong understanding of mobile RAN technologies (2G/3G/4G) and RAN node architecture (BSC, eNodeB).
• Hands on experience with software upgrade processes for RAN nodes and managing configuration changes in live networks.
• Proven ability to troubleshoot post upgrade site issues, particularly LTE down site or degraded performance cases.
• Good knowledge of service network/application characteristics and KPIs, and ability to interpret KPI trends to diagnose problems.
• Familiar with change management, release management and operational SLAs/WLAs.
• Excellent communication and coordination skills; able to work under pressure and manage multiple priorities.
• Experience with vendor tools and OSS platforms used for RAN configuration and monitoring preferred

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

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