Documentations & Operations (Customer Support)

Volgaen Global India; Sarkhej; Presencial; INR 450.000 - 600.000; Jornada completa

Descripción de la vacante

Volgaen Global India is looking for an experienced professional to handle export/import documentation and operational support. You will prepare documents, coordinate with shipping lines, and manage customer queries for international shipments.

The role requires strong knowledge of customs clearance procedures and excellent stakeholder communication to ensure regulatory compliance and smooth dispatches.

Formación

• 2-5 years of experience in documentations & operations (customer support).
• Strong knowledge of custom clearance procedures and regulations.
• Proficiency in preparing export/import documentation (e.g., commercial invoices, bills of lading).
• Excellent communication skills with ability to handle multiple stakeholders effectively.

Responsabilidades

• Prepare and process export and import documentation.
• Manage customer support operations and resolve queries promptly.
• Coordinate freight forwarding, shipping lines, and customs handling for international shipments.
• Ensure compliance with customs, export/import and shipping regulations.
• Maintain CRM records of all customer interactions.

Conocimientos

Customer support

Communication skills

Stakeholder management

Herramientas

CRM software

Descripción del empleo

Roles and Responsibilities

• Prepare and process various documents such as export import documentation, custom clearance, freight forwarding, shipping line, and customs handling.
• Manage customer support operations, ensuring timely resolution of queries and issues.
• Handle freight forwarding activities, shipping line coordination, and customs handling for international shipments.
• Ensure compliance with regulatory requirements related to customs clearance, export import documentation, and shipping regulations.
• Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

• 2-5 years of experience in documentations & operations (customer support).
• Strong knowledge of custom clearance procedures and regulations.
• Proficiency in preparing various types of export import documentation (e.g., commercial invoices, bills of lading).
• Excellent communication skills with ability to handle multiple stakeholders effectively.