DLP Manager

Alstom; Ghaziabad District; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Career progression

Flexible working environment

Competitive benefits

Learning & development

Job summary

Alstom is seeking a full-time DLP Manager in Bengaluru to lead defect liability activities and customer relations during the DLP phase. You will coordinate with project teams, manage contractual obligations, and drive reliability initiatives on site.

The role requires strong leadership, knowledge of DLP processes, and PMP/PRINCE2 familiarity. You’ll contribute to cutting-edge rail solutions and collaborate with global teams across functions and countries.

Qualifications

• B.Tech in Electronics, Electronics & Communication, or Electrical Engineering.
• Experience or understanding of customer relations management.
• Knowledge of defect liability processes and reliability management.
• Familiarity with project management principles and DfQ cycle requirements.
• A certification in project management (e.g., PMP, PRINCE2) is an advantage.
• Strong leadership and customer management skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Acting as the first point of contact with the customer maintenance/operations representative during the DLP phase
• Ensuring all DLP obligations are met in line with the contract
• Coordinating training, materials, tools, and resources needed for DLP activities
• Managing field modification implementation and ensuring compliance with DfQ cycle requirements
• Conducting reliability management and growth activities
• Overseeing defective material identification, repair loops, and warranty spares availability
• Developing and executing the Project PI Management Plan
• Overseeing warranty phase activities, including reliability growth reporting, Return of Experience (REX), and customer meetings
• Ensuring proper allocation of costs related to DLP activities
• Collaborating with suppliers to establish and execute the DLP strategy and mobilization plan

Skills

Customer relations

Reliability management

DfQ cycle

Project management

Leadership

Education

B.Tech in Electronics/EC/EE

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time DLP Manager in Bengaluru we’re looking for?

Your future role

Take on a new challenge and apply your technical and leadership expertise in a new cutting-edge field. You’ll work alongside proactive and collaborative teammates.

You’ll play a key role in ensuring the successful execution of all activities during the Defect Liability Period (DLP) at the customer site. Day-to-day, you’ll work closely with teams across the business (such as project management, engineering, and customer relations), oversee the delivery of contractual obligations, and much more.

You’ll specifically take care of managing customer relations regarding all DLP-related activities, but also ensure compliance with defined Key Performance Indicators (KPIs).

Responsibilities

• Acting as the first point of contact with the customer maintenance/operations representative during the DLP phase
• Ensuring all DLP obligations are met in line with the contract
• Coordinating training, materials, tools, and resources needed for DLP activities
• Managing field modification implementation and ensuring compliance with DfQ cycle requirements
• Conducting reliability management and growth activities
• Overseeing defective material identification, repair loops, and warranty spares availability
• Developing and executing the Project PI Management Plan
• Overseeing warranty phase activities, including reliability growth reporting, Return of Experience (REX), and customer meetings
• Ensuring proper allocation of costs related to DLP activities
• Collaborating with suppliers to establish and execute the DLP strategy and mobilization plan

Qualifications

• B.Tech in Electronics, Electronics & Communication, or Electrical Engineering
• Experience or understanding of customer relations management
• Knowledge of defect liability processes and reliability management
• Familiarity with project management principles and DfQ cycle requirements
• A certification in project management (e.g., PMP, PRINCE2) is an advantage
• Strong leadership and customer management skills
• Excellent organizational and problem-solving abilities

Benefits

• Enjoy stability, challenges, and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our inclusive and flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior leadership roles or other opportunities within Alstom
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal Opportunity Employer

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.