Distributed Application Support

ameriprise; Dadri; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Ameriprise India LLP in India seeks a Sr. Operations Analyst to ensure success of business critical applications via day-to-day batch processing, incident handling, and high-priority issue resolution. You will support AWS-hosted services, perform root-cause analysis, and drive improvements in operations and batch scheduling.

The role requires leading production support for distributed systems, reviewing changes, and coordinating with global teams to meet SLA/OLA standards and minimize downtime.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 4–8 years in Production Support, Application Operations, Cloud Operations or SRE.
• Experience supporting distributed applications in production environments.
• Hands-on troubleshooting in AWS Cloud: EC2, S3, Lambda, SNS, SQS, RDS, CloudWatch.
• Strong SQL with database troubleshooting; Windows and Linux administration.
• Experience with enterprise batch schedulers (TWS, Tidal, Control‑M).
• Scripting in Bash/PowerShell; automation in Python or AWS services.
• Experience with ETL workflows.

Responsibilities

• Provide end-to-end production support for critical distributed applications.
• Respond to high-priority incidents (P1/P2) and restore service quickly.
• Perform root cause analysis and implement permanent fixes.
• Review code and participate in change reviews affecting operations.
• Coordinate 24x7 on-call coverage, including US hours and weekends.
• Improve operational processes and automation for efficiency.

Skills

AWS Cloud

SQL

Java/.NET

Bash

PowerShell

Python

Education

Bachelor's degree in CS/MIS/IT

Tools

IBM Workload Scheduler (TWS)

Tidal

Control-M

CloudWatch

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Legal, Compliance and Supervision Application's Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

Key Responsibilities

• Work as part of Operations team primarily supporting the Distributed applications
• Respond to incidents as well as work to identify proactive incident circumvention
• Support the Batch Operations that occurs nightly for Distributed systems
• Work on rotation basis during the day and night Operations shift to support both night batches and the day time Operations work alternatively
• Identify and recommend performance enhancements/improvements for applications
• Provide 24x7 on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidays
• Incident & Problem Management
• Work towards quick resolution/recovery of the high priority incidents in a time-bound manner to ensure business continuity and minimum downtimes
• Coordinate and drive restoration of service disruptions/business escalated issues to meet and exceed established SLAs/OLAs
• Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other teams as required
• Work towards aggressive root cause analysis/permanent resolution for all the business impacting recurring technical issues
• Change Management
• Participate in change reviews and understand operational impacts due to changes
• Continuous Service Improvement Initiatives
• Improve effectiveness and efficiency of existing processes
• Follow best practices to enhance service delivery
• Develop the ability to think and act strategically
• Engage in the business and technology interactions to improve the service quality
• Ensure appropriate quality checks to decrease the risks and errors
• Ensure to execute processes to optimize cost and quality

Required Qualifications

• Bachelor's degree in Computer Science, MIS, Information Technology, or equivalent experience.
• 4-8 years of experience in Production Support, Application Operations, Cloud Operations, or Site Reliability Engineering (SRE) roles.
• Strong experience supporting distributed applications in Production environments.
• Hands-on experience troubleshooting applications hosted in AWS Cloud environments including EC2, S3, Lambda, SNS, SQS, RDS and CloudWatch.
• Strong experience with: SQL and database troubleshooting Windows Server and Linux administration Java and/or .NET application support Enterprise batch scheduling platforms such as TWS (IBM Workload Scheduler), Tidal, Control-M or equivalent
• Practical scripting experience with Bash Shell and PowerShell for production support, troubleshooting, operational automation, monitoring and batch processing.
• Experience automating manual operational tasks using PowerShell, Bash, Python or AWS native automation services.
• Experience supporting ETL workflows,