Dispute Analyst

Kohinoor Techno Business Solutions; Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fixed Sunday off

Alternate Saturdays off

International clientele

Career growth

Collaborative environment

Job summary

Kohinoor Techno Business Solutions in Mumbai is hiring a Customer Service Executive for an International Non-Voice process. This role supports customers via email and chat during a night shift from 7:00 PM to 4:00 AM, Monday to Friday.

You will handle inquiries, provide accurate product information, and document interactions while maintaining quality and productivity standards. The position offers a dynamic learning environment with growth opportunities and exposure to international customers.

Qualifications

• Excellent written English communication skills.
• Basic computer proficiency and typing skills.
• Prior experience in customer service, email support, or chat support is preferred but not mandatory.
• Comfortable working in permanent night shifts.

Responsibilities

• Handle customer inquiries via Email support.
• Resolve customer concerns professionally and efficiently.
• Provide accurate information regarding products, services, and processes.
• Maintain quality standards and meet productivity targets.
• Document customer interactions and resolutions accurately.
• Follow company policies and process guidelines.

Job description

Position: Customer Service Executive (International Non-Voice Process)

Location: Lower Parel, Mumbai

Shift Timing: 7:00 PM to 4:00 AM (Night Shift)

Working Days: Monday to Friday (5 Days Working)

Weekly Offs: Fixed Sunday Off & alternate Saturdays off

Transportation: Not Provided

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our International Non-Voice Customer Service team. The role involves handling customer queries through chat and email support while ensuring a high level of customer satisfaction and timely resolution.

Key Responsibilities

• Handle customer inquiries via Email support.
• Resolve customer concerns professionally and efficiently.
• Provide accurate information regarding products, services, and processes.
• Maintain quality standards and meet productivity targets.
• Document customer interactions and resolutions accurately.
• Follow company policies and process guidelines.

Eligibility Criteria

• Excellent written English communication skills.
• Basic computer proficiency and typing skills.
• Prior experience in customer service, email support, or chat support is preferred but not mandatory.
• Comfortable working in permanent night shifts.

Desired Skills

• Strong written communication skills.
• Problem-solving and analytical abilities.
• Customer-centric approach.
• Ability to multitask and work in a fast-paced environment.
• Good attention to detail.

Compensation & Benefits

• Competitive salary package.
• Fixed Sunday off & alternate Saturdays off
• Opportunity to work with an international customer base.
• Career growth and learning opportunities.
• Professional and collaborative work environment.