Dispute Analyst

DuPont; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

DuPont is seeking a Dispute Analyst within Credit & Accounts Receivable to manage and resolve customer payment disputes. You will work with Credit, CSR, Sales, AR, Tax, and other teams to identify root causes, ensure accurate dispute coding, and drive timely closure of cases to support working capital and cash collection goals.

The role requires 2–5 years in dispute management, strong analytical and communication skills, and experience with SAP/AR and Excel.

Qualifications

• Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or related field.
• 2–5 years of relevant experience in Dispute Management.
• Experience in a shared services or global operations environment is preferred.

Responsibilities

• Investigate and resolve customer deductions, short payments, overpayments, and disputed invoices.
• Coordinate with Customer Service, Sales, Credit, AR, Tax, and other functions to obtain information and drive resolution.
• Generate and process adjustments related to pricing, freight, and customer deductions as authorized.
• Perform root cause analysis and continuous improvement to reduce dispute volume and aging.
• Monitor dispute aging and provide regular reporting and dashboards.

Skills

Analytical skills

Dispute resolution

Communication

Time management

Stakeholder management

Education

Bachelor's degree

Tools

SAP

Excel

Power BI

Job description

Dispute Analyst

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont.

Department

Credit & Accounts Receivable (AR)

Reports To

Credit Team Lead

Position Summary

The Dispute Analyst is responsible for managing, investigating, and resolving customer payment disputes and deductions. This role works closely with Credit, Customer Service (CSR), Sales, Accounts Receivable, Tax, and other internal stakeholders to identify root causes, facilitate resolutions, and reduce recurring disputes. The analyst ensures accurate dispute coding, maintains detailed documentation, and drives timely closure of open cases while supporting working capital and cash collection objectives.

Key Responsibilities

Dispute Investigation & Resolution

• Review and investigate customer deductions, short payments, overpayments, and disputed invoices.
• Analyze dispute documentation, remittance information, payment history, and customer communications.
• Determine root cause and assign or update appropriate dispute classifications and reason codes.
• Manage disputes from case creation through final resolution and closure.

Stakeholder Management

• Coordinate with Customer Service, Sales, Credit, AR, Tax, Rebate, Logistics, and other business functions to obtain information and drive resolution.
• Conduct periodic reviews and escalation meetings for aged or high-value disputes.
• Communicate dispute status and action requirements to relevant stakeholders.

Financial & System Activities

• Generate and process adjustments related to pricing, freight, logistics, and customer deductions as authorized.
• Maintain dispute records and support documentation in ERP systems (SAP/Dispute Management tools).
• Ensure compliance with company policies, controls, and approval authorities.

Root Cause Analysis & Continuous Improvement

• Identify recurring dispute trends and recommend corrective actions.
• Perform customer account reconciliations and dispute portfolio reviews.
• Support process improvement initiatives aimed at reducing dispute volume and aging.
• Develop and maintain process documentation and knowledge-sharing materials.

Reporting & Performance Monitoring

• Monitor dispute aging, backlog, and resolution metrics.
• Provide regular reporting and dashboards on dispute performance.
• Support leadership reviews with trend analysis and risk identification.

Required Qualifications

• Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or related field.
• Preferred 2-5 years of relevant experience in Dispute Management.
• Experience working in a shared services or global operations environment preferred.

Technical Skills

• SAP (FI-AR, FSCM, Dispute Management) or equivalent ERP system.
• Advanced Microsoft Excel skills.
• Experience with Power BI or reporting tools is preferred.

Key Competencies

• Analytical and problem-solving skills
• Customer dispute resolution expertise
• Stakeholder management and influencing skills
• Process improvement mindset
• Effective verbal and written communication
• Time management and prioritization
• Dispute Closure Rate
• Reduction in Recurring Disputes
• SLA Compliance

Accuracy of Dispute Coding

• Knowledge of dispute reason codes, customer deductions, rebates, freight claims, pricing discrepancies, tax disputes, and invoice reconciliation.
• Experience collaborating with Sales, Customer Service, Cash Application, and Credit teams in a global environment.

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.