Dispatch Technician

GTT; Maharashtra; On-site; INR 180,000 - 280,000; Full time

Job summary

GTT in Pune, India, is seeking a Dispatch Technician to coordinate dispatch scheduling for Field Service Technicians, covering installation and repairs. This role communicates via email, chat, and system items with customers, dispatch vendors, and colleagues.

You will handle inbound/outbound chats, share dispatch times and requirements, and ensure high customer service standards. The position requires flexibility for shifts, weekend work, and the ability to work in a fast-paced, dynamic

Qualifications

• Over 1 year of experience in an inbound call center or similar role.
• Excellent English communication skills, both verbal and written.
• Ability to remain composed and analytical in a fast-paced environment.
• Demonstrates initiative, ownership and proactive problem solving.
• Comfortable multitasking and prioritizing under pressure.

Responsibilities

• Efficiently and accurately manage inbound and outbound chats from GTT customers.
• Effectively communicate dispatch times, dates, and technical requirements to vendors.
• Provide high standards of customer service in all situations.
• Escalate issues to Management when needed.
• Operate in multiple systems/databases to support dispatch tasks.
• Work with internal teams to assist with scheduling.
• Assist in obtaining Insurance certificates for onsite dispatches.

Skills

English communication

Problem solving

Initiative

Ownership mentality

Multitasking

Team player

Tools

Microsoft Office

Job description

GTT Dispatch Technician

Location: Pune India

Job Type: Full Time

Position Summary: The Dispatch Technician is responsible for communicating all aspects of dispatch scheduling of Field Service Technicians for both Installation and Repairs. This communication will occur via email, chat, system generated work items and notes with our customers, dispatch vendors, and other GTT employees.

Key Responsibilities:

• Efficiently and accurately manages inbound and outbound chats from all GTT customers; both internal and external.
• Effectively communicate dispatch times, dates, and technical requirements to our dispatch vendors.
• Provide the highest standards of Customer Service in all situations.
• Escalate, as required, to Management.
• Operate in multiple systems and/or databases as required.
• Works with internal peer teams to assist with dispatch scheduling.
• Assist in fulfillment of Certificate of Insurance for onsite dispatches working with Building management, GTT Technicians and GTT’s Insurance provider.

Required Qualifications:

• One year or more of job experience in similar industry in an inbound call center role.
• Excellent English communication skills (verbal and written).
• Logical problem solving and analysis skills.
• Use initiative and be pro-active.
• Having an ownership mentality.
• Ability to multitask, prioritize and work in a pressured and sometimes stressful and dynamic environment.
• Must be adaptable and flexible in dealing with a variety of people and situations.
• Ability to work extra hours as needed.
• Must be a team player.
• Ability to work on rotating shifts to include weekend shifts as required.
• Familiarity with basic Telecommunication language and concepts.
• Expert - Intermediate Level experience with PCs including Microsoft Office suite.
• Work in a fast-paced and ever-changing environment.