Director, Technology Operations CX

ironmountain; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Iron Mountain is seeking a Director, Revenue Operations Technology to lead the strategy and governance of enterprise Order-to-Cash and Customer Care technology platforms within the CX team. You will own revenue IT systems, optimize end-to-end financial workflows, accelerate cash flow, and ensure seamless integration across global operations.

You will lead a high-performing, multi-location team of US and India-based professionals, partnering with Finance, IT, Operations, and Sales to drive

Qualifications

• 15+ years of experience combining Revenue or Customer Care Operations with Enterprise Financial Systems and Order-to-Cash technology management.
• Strong knowledge of enterprise revenue platforms, specifically acting as a business owner for Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius.
• Proven ability in leading global cross-functional teams, driving large-scale system consolidations, executing change management, and delivering executive-level strategic proposals.
• Bachelor's degree in Information Systems, Business Administration, Finance, or a related field (Master's degree preferred).

Responsibilities

• Drive Platform Strategy & System Governance: Serve as the primary business owner for enterprise Revenue IT applications—including Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius—ensuring system stability, data integrity, compliance, and audit readiness across global operations.
• Execute Technology Roadmaps & Automate Workflows: Partner closely with Finance, IT, Operations, and Sales leadership to design and deploy end-to-end Order-to-Cash technology roadmaps, resolve complex billing bottlenecks, and implement continuous process improvements.
• Lead Global Teams & System Integrations: Direct system integration strategies, User Acceptance Testing (UAT), and enterprise change management while coaching a multi-location onshore/offshore delivery team to optimize platform health and cost efficiency.

Skills

Revenue Operations

Leadership

Enterprise Systems

Education

Bachelor's degree in Information Systems

Master's degree preferred

Tools

Salesforce

Oracle Cloud Financials

Billtrust

HighRadius

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a strategic and experienced Director, Revenue Operations Technology to join our Customer Excellence (CX) team. In this role, you will be responsible for leading the strategy, governance, and operational execution of enterprise Order-to-Cash (O2C) and Customer Care technology platforms across global operations. Serving as the primary business owner for revenue-generating IT systems, you will optimize end-to-end financial workflows, accelerate cash flow, and ensure seamless system integration to drive measurable operational excellence. You will lead a high-performing global team of US and India-based managers and technical contributors within the North America Customer Excellence Delivery organization.

What You'll Do

Drive Platform Strategy & System Governance: Serve as the primary business owner for enterprise Revenue IT applications-including Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius-ensuring system stability, data integrity, compliance, and audit readiness across global operations.

Execute Technology Roadmaps & Automate Workflows: Partner closely with Finance, IT, Operations, and Sales leadership to design and deploy end-to-end Order-to-Cash technology roadmaps, resolve complex billing bottlenecks, and implement continuous process improvements.

Lead Global Teams & System Integrations: Direct system integration strategies, User Acceptance Testing (UAT), and enterprise change management while coaching a multi-location onshore/offshore delivery team to optimize platform health and cost efficiency.

What You'll Bring

The ideal candidate will have:

15+ years of experience combining Revenue or Customer Care Operations with Enterprise Financial Systems and Order-to-Cash technology management.

Strong knowledge of enterprise revenue platforms, specifically acting as a business owner for Salesforce, Oracle Cloud Financials, Billtrust, and HighRadius.

Proven ability in leading global cross-functional teams, driving large-scale system consolidations, executing change management, and delivering executive-level strategic proposals.

Bachelor's degree in Information Systems, Business Administration, Finance, or a related field (Master's degree preferred).

Category: Finance