Director, Technical Program Management (Chennai)

EPAM Systems; Chennai District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

EPAM Systems seeks a visionary Director Integrated Service Delivery (AI & Automation) to lead large-scale, cross-functional delivery programs across Engineering and Operations streams. You will drive AI-driven optimization, advanced automation and data-led service management, enabling measurable business impact for global enterprises.

The role requires deep technical understanding and strategic acumen to influence executive stakeholders and evolve EPAM's delivery frameworks with contemporary

Qualifications

• 21-28 years of experience in IT, including at least 15 years in technology delivery management and 5 years leading large-scale .

Responsibilities

• Oversight of integrated engineering and operations programs across multiple accounts, ensuring EPAM's solutions deliver consistent business outcomes and operational excellence
• Adoption of automation-first practices and AIOps, embedding intelligence, monitoring and self-optimization into delivery processes
• Definition of scalable frameworks for unified governance, KPI reporting and performance analytics across engineering and operational streams
• Serve as a trusted advisor to client executives, shaping digital transformation strategies that leverage automation, cloud and data-driven operations
• Leadership of modernization initiatives that integrate AI-enabled DevOps, SRE principles and ITIL 4 practices to improve reliability and speed
• Mentorship and empowerment of senior program managers, delivery leads and cross-functional teams to promote engineering rigor, automation culture and measurable efficiency gains
• Translation of delivery excellence into tangible value, including improved SLAs, optimized costs, predictive operations and enhanced customer experience across the delivery ecosystem

Job description

We are seeking a visionary Director Integrated Service Delivery (AI & Automation) to lead large-scale, cross-functional delivery programs across Engineering and Operations streams. In this strategic role, you will oversee multi-domain programs integrating product development, cloud operations and managed services. You will drive transformation through AI-driven optimization, advanced automation and data-led service management, creating measurable business impact across global enterprises. The ideal candidate is both technically astute and strategically minded, capable of guiding diverse teams, influencing executive stakeholders and continuously evolving EPAM's delivery frameworks to align with contemporary service innovation practices.

Responsibilities

• Oversight of integrated engineering and operations programs across multiple accounts, ensuring EPAM's solutions deliver consistent business outcomes and operational excellence
• Adoption of automation-first practices and AIOps, embedding intelligence, monitoring and self-optimization into delivery processes
• Definition of scalable frameworks for unified governance, KPI reporting and performance analytics across engineering and operational streams
• Serve as a trusted advisor to client executives, shaping digital transformation strategies that leverage automation, cloud and data-driven operations
• Leadership of modernization initiatives that integrate AI-enabled DevOps, SRE principles and ITIL 4 practices to improve reliability and speed
• Mentorship and empowerment of senior program managers, delivery leads and cross-functional teams to promote engineering rigor, automation culture and measurable efficiency gains
• Translation of delivery excellence into tangible value, including improved SLAs, optimized costs, predictive operations and enhanced customer experience across the delivery ecosystem

Requirements

21-28 years of experience in IT, including at least 15 years in technology delivery management and 5 years leading large-scale .