Director, Talent Solution Delivery, Enterprise

IN_RSM Randstad Enterprise Private Limited; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Employee Share Purchase Plan

Global travel opportunities

Leadership development programs

Job summary

Randstad Enterprise Private Limited, based in Hyderabad, seeks a Director to lead Global Client Services & Operations Transformation, driving world-class delivery, automation, and commercial scaling across outsourced talent acquisition services for premier enterprise tech clients.

The role focuses on instituting a Delivery Excellence framework, leveraging AI-driven automation, data analytics, and continuous improvement to optimize P&L, partner with sales, and elevate client engagement to

Qualifications

• Bachelor’s degree in Business Administration, Operations, Human Resources or related field; MBA preferred.
• 15+ years in progressive corporate roles within RPO/MSP/BPO/global talent delivery.
• 10+ years in leadership roles managing large-scale global or multi-country operations.

Responsibilities

• Lead global client delivery and strategic partnerships across APAC, NAM and global hubs.
• Drive operational transformation with automation/AI and data analytics to scale profitability.
• Oversee end-to-end delivery, scheduling operations, and clientValue realization with focus on SLAs and ROI.

Skills

Leadership

Strategic thinking

Data analytics

Education

Bachelor’s Degree

MBA preferred

Tools

Automation tools

Job description

About Randstad

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture.

Position Overview

The Director – Global Client Services & Operations Transformation Lead is a strategic leader responsible for driving world‑class delivery, operational transformation, and commercial scaling across our global recruitment and scheduling operations. Operating with an innovative, transformational mindset, this leader will oversee specialized outsourced talent acquisition services—including end‑to‑end RPO/MSP delivery and high‑volume global scheduling operations—for premier enterprise tech clients. The primary mandate is to institutionalize a Delivery Excellence & Continuous Innovation Framework, leveraging AI‑driven automation, data analytics, and continuous improvement methodologies to scale infrastructure, optimize P&L profitability, and elevate client partnerships from operational delivery to strategic management consulting.

Key Strategic Responsibilities

1. Strategic Client Leadership & Partnership
   • Single Voice Governance: Serve as the primary liaison for global client stakeholders, presenting a unified narrative across internal Global Business Services (GBS) and regional delivery hubs.
   • Consultative Value Creation: Move beyond standard status reporting by delivering high‑level analytical insights, labor market trends, and predictive talent analytics to consult executive client leaders on talent strategy.
   • Commercial Growth & Expansion: Partner with sales and commercial leads to drive cross‑selling, upsell initiatives, and expansion into new revenue streams by establishing deep operational trust and exceeding SLAs.
2. Transformational Operational Excellence & Innovation
   • Digital & AI Transformation: Spearhead operational modernization by integrating automation, AI‑driven scheduling tools, and modern tech workflows to enhance process efficiency and service velocity.
   • Workforce & Process Optimization: Standardize global SOPs and optimize workforce management metrics—including utilization, adherence, capacity forecasting, occupancy, and shrinkage—to eliminate delivery friction.
   • Global Delivery Standardization: Institutionalize a "One Voice" service delivery model across APAC, NAM, and global execution hubs to ensure uniform "Premier" service experience regardless of geography.
   • Enabling Function Accountability: Establish rigorous ROI tracking for operational enabling functions (e.g., Training, Quality Assurance) to maximize individual productivity and service consistency.
3. Financial & P&L Management
   • P&L Responsibility: Oversee complete delivery budget and P&L across global accounts, ensuring targets for profitability, margin expansion, and cost‑of‑delivery ratios are achieved.
   • Cost Efficiency & Contractual Rigor: Continuously evaluate SLA performance and operational delivery costs to identify savings, streamline workflows, and mitigate commercial risk.

People Leadership & Organizational Development

• Team Management: Lead, mentor, and inspire a large, multi‑tiered global team (VPs, Directors, Managers, and Operational Specialists) across matrixed structures.
• Capabilities & Upskilling: Build a continuous learning ecosystem utilizing Individual Development Plans (IDPs), structured upskilling programs, and proactive succession planning.
• Culture & Engagement: Cultivate a high‑accountability, inclusive, and agile workplace culture that encourages innovative problem‑solving and high performance.

Core Competencies & Transformational Mindset

• Embracing Ambiguity & Change Leadership: Decisive leadership in uncertain, rapidly changing environments; skilled at building structured frameworks within newly consolidated or evolving entities.
• Data‑Driven Decision Making: Ability to translate complex operational datasets and statistical modeling into actionable strategic risk mitigation and process improvements.
• Strategic Vision & Commercial Acumen: Strong business acumen combining deep understanding of financial P&Ls, client growth strategies, and enterprise talent acquisition trends.
• Agility & Execution Courage: Ability to balance competing multi‑stakeholder priorities (global, regional, client) while maintaining rigorous operational control and driving long‑term strategic needle‑movers.

Key Performance Indicators (KPIs)

• Client Retention & NPS: Exceeding target client satisfaction scores and transforming account status to strategic consulting partner.
• Operational Efficiency & ROI: Measurable reduction in cost‑to‑serve and cycle time through automation, AI tools, and process optimization.
• Financial Growth: Portfolio profitability, revenue expansion, and strict adherence to target P&L margins.
• SLA & Delivery Rigor: 98%+ global adherence to contractual SLAs, quality benchmarks, and workforce management metrics.
• Talent Development: Employee retention, engagement metrics, and successful execution of upskilling IDPs across the team.

Required Qualifications & Experience

• Education: Bachelor’s Degree in Business Administration, Operations, Human Resources, or related field (Master’s Degree / MBA strongly preferred).
• Experience: 15+ years of progressive corporate experience within RPO, MSP, BPO, or Global Talent Acquisition Delivery environments.
• 10+ years in leadership roles managing large‑scale global or multi‑country operations.
• Proven track record of managing multi‑million‑dollar portfolios ($15M+) with direct P&L accountability.
• Transformation Expertise: Demonstrated expertise leading process transformations, implementing automation/AI technologies, and navigating complex matrix organizations.
• Travel: Willingness to travel locally and globally as required by business and client demands.

Company Benefits & Culture

• We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.
• Remuneration is based on real outcomes also taking external market developments into account.
• We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan.
• Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work.